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Discussion in 'Site Help' started by PushPurrCatPaws, Dec 18, 2017.

  1. Anne

    Anne Site Owner Staff Member Admin

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    Oct 23, 2000
    On TCS
    Yes! Sorry about the confusion! :doh:

    I should have said - check and hit save and then uncheck and hit save. Ultimately, it should look like this -
    upload_2018-1-10_18-32-26.png
     
    PushPurrCatPaws purraised this.

  2. PushPurrCatPaws

    PushPurrCatPaws Thread Starter TCS Member Top Cat

    5,132
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    May 22, 2015
    Ok. Update: No email as yet, but I still do see the online Alert when I'm logged in.
    :stars:
     

  3. Boris Diamond

    Boris Diamond Cat Valet Top Cat

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    Mar 27, 2015
    I checked the box, hit save and then unchecked it and hit save. @Boris Diamond @PushPurrCatPaws

    I don't know if a mention of myself will trigger an email or not.
     

  4. PushPurrCatPaws

    PushPurrCatPaws Thread Starter TCS Member Top Cat

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    May 22, 2015
    Hi @Boris Diamond! I don't know if you got an email of your own Mention of yourself, but I didn't get one of your Mention of me (only the online alert in my Alerts box, plus the new email of a watched thread, titled: "Mentions - New reply to watched thread").
     

  5. Boris Diamond

    Boris Diamond Cat Valet Top Cat

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    Mar 27, 2015
    Hi @PushPurrCatPaws! Same here. I did not receive the email notification, but I did receive the online alert. I appreciate your efforts, @Anne. Hopefully we can get to the bottom of this!
     
    Last edited: Jan 10, 2018
    PushPurrCatPaws purraised this.

  6. PushPurrCatPaws

    PushPurrCatPaws Thread Starter TCS Member Top Cat

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    May 22, 2015
    :yeah:

    Anne>> :goldstar:
     

  7. Anne

    Anne Site Owner Staff Member Admin

    34,568
    3,084
    Oct 23, 2000
    On TCS
    Thanks guys! I feel bad that we're not finding a solution for you yet. This one is super tricky. So far, you're the only two users with this issue and we're scratching our heads here. :headscratch: I can see that both of you are getting email notifications but I can't see what they say (not even titles) for privacy reasons.
    Don't give up on us just yet though! I'm going to keep digging into this. Thank you for your patience! :heartshape:
     

  8. Katie M

    Katie M TCS Member Super Cat

    1,076
    2,878
    Jun 1, 2017
    Kingwood, WV
    I suddenly stopped getting emails this morning.
     

  9. HellaSteph

    HellaSteph Unicorn Seeker Staff Member Admin

    433
    122
    Sep 11, 2012
    San Francisco, CA
    Hi there, I double checked your settings and saw you were able to get emails from TCS within the last few hours. Can you let me know if you continue to see this issue? Thanks!
     

  10. HellaSteph

    HellaSteph Unicorn Seeker Staff Member Admin

    433
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    Sep 11, 2012
    San Francisco, CA

  11. HellaSteph

    HellaSteph Unicorn Seeker Staff Member Admin

    433
    122
    Sep 11, 2012
    San Francisco, CA

  12. PushPurrCatPaws

    PushPurrCatPaws Thread Starter TCS Member Top Cat

    5,132
    3,825
    May 22, 2015
    Hello, HellaSteph, good to see you!

    The only email I received was that this thread had a new post just now (the first one you posted, to Katie M). And I got the expected online Alert in my alert box.


    I did not receive any email that you Mentioned me, so that issue seems ongoing.

    Maybe Boris Diamond will check in, too.
     

  13. HellaSteph

    HellaSteph Unicorn Seeker Staff Member Admin

    433
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    Sep 11, 2012
    San Francisco, CA
    Hi there! Good to connect again. To clarify, this is what an email from TCS looks like when someone "mentions" you on a thread

    2018-02-12_1019.png

    A few things to make note of:

    Q: How often are emails sent?
    A: Once per hour.

    Q: If I look at the Alerts notification on the forum before getting the email, will the email still be sent?
    A: No.

    So in the case of this performance, if you are actively on the site, and you check the "Alerts" area before the one hour lapses, you will not get an email mention alert from the site. This is to allow everyone a fair chance to check or allow folks who visit less infrequently, not to get too many emails from our site. It may seem like you're not getting emails from us, but it's because you check fast enough that we're not having to bother you to come back. :biggrin:
     

  14. PushPurrCatPaws

    PushPurrCatPaws Thread Starter TCS Member Top Cat

    5,132
    3,825
    May 22, 2015
    Interesting. Really? :headscratch:
    I know there have been several times when I've not been on the site for days and I've later found out when I log on that there are online Alert(s) that I was "Mentioned". Yet I never got email(s).
    :headscratch: :headscratch:
     

  15. HellaSteph

    HellaSteph Unicorn Seeker Staff Member Admin

    433
    122
    Sep 11, 2012
    San Francisco, CA
    Okay, that's good to know. I'm testing a fix. Would you mind not checking the "Alert" area and not logging in until you see that "tagged" email like how I sent in the screenshot above? I have implemented a fix.
     

  16. HellaSteph

    HellaSteph Unicorn Seeker Staff Member Admin

    433
    122
    Sep 11, 2012
    San Francisco, CA
    PushPurrCatPaws purraised this.

  17. HellaSteph

    HellaSteph Unicorn Seeker Staff Member Admin

    433
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    Sep 11, 2012
    San Francisco, CA
    Boris Diamond purraised this.

  18. HellaSteph

    HellaSteph Unicorn Seeker Staff Member Admin

    433
    122
    Sep 11, 2012
    San Francisco, CA
    @Katie M Does this message get to you as a mentioned email?
     

  19. Katie M

    Katie M TCS Member Super Cat

    1,076
    2,878
    Jun 1, 2017
    Kingwood, WV
    Yes!
     
    HellaSteph purraised this.

  20. PushPurrCatPaws

    PushPurrCatPaws Thread Starter TCS Member Top Cat

    5,132
    3,825
    May 22, 2015
    @HellaSteph! I got my very first "Mention" email!!!!

    :yess: :thumbsup: :hyper: :wave3::rock: :thanks::worship: :worship: :worship:


    There it is in my inbox! My first one! :cheerleader:

    Screen Shot 2018-02-12 at 11.12.00 AM.png


    I can't believe it; I think I am going to pass out.
    Thank you so much, whatever you did!
     
    HellaSteph purraised this.

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