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Anne

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Yes! Sorry about the confusion! :doh:

I should have said - check and hit save and then uncheck and hit save. Ultimately, it should look like this -
upload_2018-1-10_18-32-26.png
 
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PushPurrCatPaws

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Ok. Update: No email as yet, but I still do see the online Alert when I'm logged in.
:stars:
 
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PushPurrCatPaws

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Hi Boris Diamond Boris Diamond ! I don't know if you got an email of your own Mention of yourself, but I didn't get one of your Mention of me (only the online alert in my Alerts box, plus the new email of a watched thread, titled: "Mentions - New reply to watched thread").
 

Anne

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Thanks guys! I feel bad that we're not finding a solution for you yet. This one is super tricky. So far, you're the only two users with this issue and we're scratching our heads here. :headscratch: I can see that both of you are getting email notifications but I can't see what they say (not even titles) for privacy reasons.
Don't give up on us just yet though! I'm going to keep digging into this. Thank you for your patience! :heartshape:
 
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PushPurrCatPaws

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Hello, HellaSteph, good to see you!

The only email I received was that this thread had a new post just now (the first one you posted, to Katie M). And I got the expected online Alert in my alert box.


I did not receive any email that you Mentioned me, so that issue seems ongoing.

Maybe Boris Diamond will check in, too.
 

HellaSteph

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Hello, HellaSteph, good to see you!

The only email I received was that this thread had a new post just now (the first one you posted, to Katie M). And I got the expected online Alert in my alert box):

View attachment 218420


I did not receive any email that you Mentioned me, so that issue seems ongoing.

Maybe Boris Diamond will check in, too.
Hi there! Good to connect again. To clarify, this is what an email from TCS looks like when someone "mentions" you on a thread

2018-02-12_1019.png


A few things to make note of:

Q: How often are emails sent?
A: Once per hour.

Q: If I look at the Alerts notification on the forum before getting the email, will the email still be sent?
A: No.

So in the case of this performance, if you are actively on the site, and you check the "Alerts" area before the one hour lapses, you will not get an email mention alert from the site. This is to allow everyone a fair chance to check or allow folks who visit less infrequently, not to get too many emails from our site. It may seem like you're not getting emails from us, but it's because you check fast enough that we're not having to bother you to come back. :biggrin:
 
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PushPurrCatPaws

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Interesting. Really? :headscratch:
I know there have been several times when I've not been on the site for days and I've later found out when I log on that there are online Alert(s) that I was "Mentioned". Yet I never got email(s).
:headscratch: :headscratch:
 

HellaSteph

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Interesting. Really? :headscratch:
I know there have been several times when I've not been on the site for days and I've later found out when I log on that there are online Alert(s) that I was "Mentioned". Yet I never got email(s).
:headscratch: :headscratch:
Okay, that's good to know. I'm testing a fix. Would you mind not checking the "Alert" area and not logging in until you see that "tagged" email like how I sent in the screenshot above? I have implemented a fix.
 
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