Well, I haven't seen Betty's cat pouch, but I don't think it would compare to Elvis.' His is truly, ah, regal. To say the least. Think of his namesake and you'll have a pretty good mental picture.I saw on Instagram someone referred to a cat's primordial pouch as their "snack pack". Betty has a new nickname.
You know when they say, āsheās all that and a bag of chipsā? Thatās Bettyās bag of chips.
Well, may Elvis' is more like one-a those peanut butter and banana sandwiches his namesake is famous for. (I draw the line at bacon, though. Most definitely NOT.)You know when they say, āsheās all that and a bag of chipsā? Thatās Bettyās bag of chips.
Sheās gotta be eating at least 10% less than before and still not budging.
Are we having some good play sessions? You know what they say about a body in motion vs. one not. Her coat looks very lustrous and she looks quite pleased with herself...Ugh! Iāve brought her calories down but not her weight.
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Weāve been having some play. But sheās often more interested in fuss.Are we having some good play sessions? You know what they say about a body in motion vs. one not. Her coat looks very lustrous and she looks quite pleased with herself...
Yeah, well, that's understandable. I'm more interested in fussing Elvis than I am in playing da Bird with him, too, but if I can get him interested in a little play, it's good for us both...Weāve been having some play. But sheās often more interested in fuss.
KAREN, I have never heard of PFE but in solidarity I will never shop at it, or at least this location, wherever it Is! You wasted this good fellowās time, quality time away from his dear Betty White, who deserves better!So I finally got the fountain Betty didnāt like back to Pet Food Express for store credit. I was told numerous times that I wouldnāt need a receipt. I walk up to the friendly cashier and he says, āoh no problem,ā and starts to process the return. And this woman comes charging up and says, āno returns on electronics.ā That wasnāt what was communicated to me when I asked if I could bring it back after Betty never used it. To be honest, I never would have bought that one if the return policy was going to be short and sharp as this manager. āAnd we canāt take it anyway because itās past 30 days.ā
How does that make you feel, manager Karen? You saved the company a few bucks and you turned away a customer. So freakin petty! If they had just taken back the fountain like they assured me they would, even if I didnāt have a receipt (even if it wasnāt theirs! even if it was broken!*), Iād probably spend more than the store credit and I would feel good about continuing my business there. (*It was theirs and it wasnāt broken. But thatās what felt accusatory about their policy. Sometimes you take a loss on the sale to keep the customer!)
Thereās only one or two items that I get at PFE that I canāt get better elsewhere. Iām willing to drive to another PFE.
It just felt so accusatory. Like I was trying to cheat them and their $100 was worth turning me away. Probably for good. At least that location. A stupid hill for them to die on.
That sux. And yeah, whatever happened to "customer service"??? This kind of shoddy treatment often results in businesses lacking business. And we all know where THAT leads.So I finally got the fountain Betty didnāt like back to Pet Food Express for store credit. I was told numerous times that I wouldnāt need a receipt. I walk up to the friendly cashier and he says, āoh no problem,ā and starts to process the return. And this woman comes charging up and says, āno returns on electronics.ā That wasnāt what was communicated to me when I asked if I could bring it back after Betty never used it. To be honest, I never would have bought that one if the return policy was going to be short and sharp as this manager. āAnd we canāt take it anyway because itās past 30 days.ā
How does that make you feel, manager Karen? You saved the company a few bucks and you turned away a customer. So freakin petty! If they had just taken back the fountain like they assured me they would, even if I didnāt have a receipt (even if it wasnāt theirs! even if it was broken!*), Iād probably spend more than the store credit and I would feel good about continuing my business there. (*It was theirs and it wasnāt broken. But thatās what felt accusatory about their policy. Sometimes you take a loss on the sale to keep the customer!)
Thereās only one or two items that I get at PFE that I canāt get better elsewhere. Iām willing to drive to another PFE.
It just felt so accusatory. Like I was trying to cheat them and their $100 was worth turning me away. Probably for good. At least that location. A stupid hill for them to die on.
PFE are usually good people. They ask about your pets and are genuinely interested. I have talked the ear off many a PFE employee back when Krista was having her rough patches. They've never given me issues with returns before. I brought back a tree months after I purchased it, without a receipt, and they gave me credit without question. This location was convenient because it's on the way back from the taproom. But I only ever go there for supplies these days. Betty's food comes from VCA. And even if it didn't, I was still going to other indies because PFE is not independent enough (several locations across the state) to receive Rawz pates. I hate to burn that bridge over one employee. But I only need them for pee pads (their exclusive brand is the best and I've tried the rest!) and their unscented enzyme cleaner which never made Krista barf when other enzyme cleaners did. Both of which, fortunately, I have not had much of a need for with Betty.
Yeah. That's what true customer service and customer loyalty are all about. The first gets the second. I'm far from wealthy, but I try to spend where it counts, at places I like, on quality merchandise, and where applicable, from friendly, knowledgeable people. If someone in a business is rude to me, I do NOT return. And I've been extremely loyal to businesses that treat me right. I also give them great reviews and recommend them to others. So it does really pay to be good to customers! *I can get that Yeoww! banana at many venues, after all.*
*The Charcoal (and white) Charmer*
I wish Elvis' food dishes looked like this one more often!Iām always a little nervous starting new cases of food with her. It was clear she wasnāt so thrilled with this last case. But she got through it just fine.
Started a new case tonight and I think Betty likes this one.
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I donāt think sheās losing weight. But I donāt think sheās going to gain either. I have to better track her Cosequin treats and ācake frostingā to get a better idea of her calories. She doesnāt get starter strips on tweener meals anymore. But I still give her some of the remainder from her meds frosting as both starter and reward. I think her calories are still higher than I think they are.I wish Elvis' food dishes looked like this one more often!
Hmmm...waiting for the Sunday weigh-in...
The last case, her overnight wouldnāt be finished until second pass around midnight.
Yeah, the allergies gotta go! The benefits of cat companionship demand it.I donāt think sheās losing weight. But I donāt think sheās going to gain either. I have to better track her Cosequin treats and ācake frostingā to get a better idea of her calories. She doesnāt get starter strips on tweener meals anymore. But I still give her some of the remainder from her meds frosting as both starter and reward. I think her calories are still higher than I think they are.
Personally, I think she feels solid, not squishy, and not bony. But she does look a little robust when she goes belly up. Or as Iām fond of pointing out, when sheās sitting, sheās more bean bag than bowling pin.
Itās official. She adores this new case. Her āovernightā portion went down at 8:30 and was promptly taken up before I finished with my teeth.
Fortunately, sheās such a polite cat. She wonāt make a case for her next meal until breakfast time. She will even rest in her carrier or her hut if sheās hungry and Iām still sleeping. Who trained this angel? Krista would have danced over me singing her wake up and feed me song at any hour of the night.
And here she is. She does this every night. She drapes across a shoulder and sleeps with her head on my chest. She may wake up and groom herself and groom my beard too. Or if I cough, sneeze, or otherwise fidget, she may reach a āsettle downā paw across my chest. And at any time, she may decide sheās not sleeping close enough to my face and press hers against mine. Good thing I got over my cat allergies two cats before her.
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