Ordered Tiny Tiger pate on October 13.
First issue: the mixed beef / chicken / turkey with giblets was not available. BUT the beef / chicken / turkey with giblets were available as separate flavors. Ordered three boxes of each flavor, 9 cartons total. I use two cans/day for each cat, total of 4 cans/day.
Second issue: no notification of "your order is on the way." Called Chewey's on October 15. The person I spoke to would notify their supervisor. Later that day I got an e-mail that the TT beef pate was on its way. Called Chewey's again. They could not tell me which warehouse it was coming from. Expected deliver is October 21. Still no mention of when the two poultry varieties would be shipped.
I think I remember that the e-mail notification that "your order is on the way" used to show where it was coming from. Not this time.
It is a good thing I placed the order when I started feeding Domino and Mr Poe from the penultimate carton. That means I had 12 days of food. I should have three days beyond when the 3 boxes of TT beef pate arrives. But also means that when they do arrive I will be feeding beef only.
Anyone else having problems with Chewey's?
Edited to ad: Searching on Tracking History (which claims that my package has shipped) using the link to FedEx I have learned that the TT beef pate is supposedly coming from Goodyear Arizona. To New Jersey. Guess the PA warehouse is out of stock. But the really irritating information I have discovered is that "The delivery date may be updated when FedEx receives the package." In other words all that has happened since October 13 and two further phone calls after placing the order is that shipment information was sent to FedEx. Not happy, to say the least.
First issue: the mixed beef / chicken / turkey with giblets was not available. BUT the beef / chicken / turkey with giblets were available as separate flavors. Ordered three boxes of each flavor, 9 cartons total. I use two cans/day for each cat, total of 4 cans/day.
Second issue: no notification of "your order is on the way." Called Chewey's on October 15. The person I spoke to would notify their supervisor. Later that day I got an e-mail that the TT beef pate was on its way. Called Chewey's again. They could not tell me which warehouse it was coming from. Expected deliver is October 21. Still no mention of when the two poultry varieties would be shipped.
I think I remember that the e-mail notification that "your order is on the way" used to show where it was coming from. Not this time.
It is a good thing I placed the order when I started feeding Domino and Mr Poe from the penultimate carton. That means I had 12 days of food. I should have three days beyond when the 3 boxes of TT beef pate arrives. But also means that when they do arrive I will be feeding beef only.
Anyone else having problems with Chewey's?
Edited to ad: Searching on Tracking History (which claims that my package has shipped) using the link to FedEx I have learned that the TT beef pate is supposedly coming from Goodyear Arizona. To New Jersey. Guess the PA warehouse is out of stock. But the really irritating information I have discovered is that "The delivery date may be updated when FedEx receives the package." In other words all that has happened since October 13 and two further phone calls after placing the order is that shipment information was sent to FedEx. Not happy, to say the least.
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