Our Hyundai Tucson has an iPod jack and I have a ton of music on my iPod. It works beautifully in the car; I can use the car stereo to work with the iPod to change to different songs, to adjust the volume, etc. I've been using the iPod so much in the car that since it was time to renew the Sirius account, I decided to cancel it instead. Yeah, well, good luck with that.
Those people are simply impossible to work with. I tried to cancel online. Nope, can't do that. I tried through an online chat with a customer care rep. Nope, can't do that. I have to call them. Well, again, good luck with that. The shortest time I was waiting on the phone was a little over an hour. I tried every day, at different times of the day, for a good two weeks. I emailed them to tell that I'd been trying and trying to call them with no result and that I wanted to cancel. Does not compute.....must call them.
Well, I finally got through to them. After going through at least five different service reps (all of whom tried valiantly to talk me out of cancelling), I got rather irate and said, "Just cancel it! JUST CANCEL IT! I don't want a discount! CANCEL THE ACCOUNT!"
Then she told me that I owed a balance of a little over $10. Why? Because I didn't cancel the account in time. You know, I called them and called them and called them. When they don't respond, why is that my fault? I told her that was completely unacceptable, that I had tried to contact them for at least two weeks to no avail, that I had tried online, through their chat, through an email, etc. I didn't think I should have to pay for their incompetence....which is, essentially, what it is. After a lot of dithering, the woman told me that she was removing the charge and that I owed nothing. I thanked her for her time and hung up.
And yesterday, I received a $10.00 bill from Sirius. *sigh*
Those people are simply impossible to work with. I tried to cancel online. Nope, can't do that. I tried through an online chat with a customer care rep. Nope, can't do that. I have to call them. Well, again, good luck with that. The shortest time I was waiting on the phone was a little over an hour. I tried every day, at different times of the day, for a good two weeks. I emailed them to tell that I'd been trying and trying to call them with no result and that I wanted to cancel. Does not compute.....must call them.
Well, I finally got through to them. After going through at least five different service reps (all of whom tried valiantly to talk me out of cancelling), I got rather irate and said, "Just cancel it! JUST CANCEL IT! I don't want a discount! CANCEL THE ACCOUNT!"
Then she told me that I owed a balance of a little over $10. Why? Because I didn't cancel the account in time. You know, I called them and called them and called them. When they don't respond, why is that my fault? I told her that was completely unacceptable, that I had tried to contact them for at least two weeks to no avail, that I had tried online, through their chat, through an email, etc. I didn't think I should have to pay for their incompetence....which is, essentially, what it is. After a lot of dithering, the woman told me that she was removing the charge and that I owed nothing. I thanked her for her time and hung up.
And yesterday, I received a $10.00 bill from Sirius. *sigh*