I went into work today and found out I was suspended for something out of my control. Our customers get surveys where they grade us on the call. Problem is that if we follow company policy by denying credits or phone number change fees, the customer gets upset and gives us a low score. So basically, we are punished for following policy because a few whiny people don't get their way.
Last month sucked for me. Basically the whole time I was there sucked, but last month more so. On April 1st, I got a verbalfor my stats, a written on the 10th, and a final on the 27th. Now 7 days into the new month, they drop the suspension on me.
I will know in a day or 2 if I am fired. I can't afford this as we are just barely squeaking by as it is. Be praying that I find something soon.
Last month sucked for me. Basically the whole time I was there sucked, but last month more so. On April 1st, I got a verbalfor my stats, a written on the 10th, and a final on the 27th. Now 7 days into the new month, they drop the suspension on me.
I will know in a day or 2 if I am fired. I can't afford this as we are just barely squeaking by as it is. Be praying that I find something soon.