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Thank you for the quick response! So I'm guessing her microchip was never registered to us, I'm going to try to call and see what they say here soon. I guess she was already microchipped prior to us adopting her? I'm not too sure, but it shows the chip as enrolled and last updated a month before we adopted her. The shelter here always does the microchips when they're being neutered/spayed and given their shots so I assume they put the info of the adopter. In this case since she was already chipped(?) and spayed I'm not sure. I just remember she was ready to go and I took her home after I picked her out and we went through the process. I recall the shelter people saying something about her being surrendered so I'm not sure if someone adopted her and so she was spayed and microchipped then they returned her and then when we adopted her they did not update the info? I'm not sure how it works but I have her adoption papers and chip number so I'd hope that would be enough to prove she's mine to be able to update it?I have only dealt with Home Again microchipping. In my experience, they become very tight lipped as soon as all of the correct information is not given, but it is worth a try. I have been able to get them to add me as a contact for a friend who was in the hospital long term and whose dog was living with her irresponsible daughter....and they did call me when the dog got lost in FL, so some good came from it. If there is a phone number for the microchip company, you need to call. My vet has never updated a microchip for me. When I microchip, they ask for all the information and register it immediately under my name. I have never changed a microchip identification so I am not sure how difficult it is.
What Home Again usually does is to call the registered owner if an animal is found. They will not give the owner information to the caller, at least not in my experience. If an animal is brought to a vet to be scanned for a chip and one is found, the vet will take the animal and assume responsibility for it and contact the owner. It is not given back to the finder.
All of this could certainly vary from company to company and around the country.