The local place near me said they don't have a shortage anymore.I just emailed Rawz through their website to find out if they are still experiencing these issues. I ordered a case of Rawz rabbit more than two weeks ago from Bernal Beast, one of their approved online retailers, and have yet to receive it.
In the meantime, to complicate matters, Bernal Beast has shut down its online operation but says it will fulfill all existing orders. I have emailed Bernal Beast several times and gotten only a restatement of the UPS tracking code, which shows that a shipping label was generated 10 days ago but the package has not gone anywhere. I am trying to decide whether to just cancel the order and appeal to my credit card company for a refund.
Bernal Beast, The Cat Connection, and Cherrybrook all have done that one time or another to me. But at the time, there was no other option but to let it ride. They all eventually came through when their distributors came through for them.Thanks for the updates, kittyluv387 and daftcat75 ! I see that my usual vendor, Cherrybrook, has it in stock too.
Looks like it's time to officially cancel the Bernal Beast order and dispute the charge to my credit card, which should not have been made if they are not able or willing to fulfill the order.
I like Cherrybrook. Cherrybrook did contact me when they took an order they couldn’t fill. At the time, I had no other option but to let it ride until they could fill it. I also think highly of Hearty Pet in MD. My favorite though is Incredible Pets in Sac. Free shipping by USPS. Always arrives in just a few days. I placed another order yesterday. It will probably arrive Tuesday or Wednesday.Cherrybrook has always been very responsive to my inquiries; I think highly of their customer service.
Bernal Beast, as I mentioned, just redirected me to the UPS tracking link they had already sent me, which showed (and still shows) that a label has been generated but the order has not gone anywhere. Not helpful. It's obvious that they're in some kind of transition phase right now, with new owners and having completely shut down their website, but I am out of patience.
In the interim I ended up ordering a dozen small cans of the new Freely rabbit from Chewy. It's as expensive as Rawz, and I don't like the ingredients quite as much (Freely includes peas and agar-agar), but Chewy's customer service is top-notch. For Rawz, I'll stick with Cherrybrook in the future.
Yes...and now it's out of stock again at both Cherrybrook and Incredible Pets! This stuff just flies off the shelves!Hearty Pet has it as well.