We sent my father a package via Purolator for his 85th birthday. It weighed 7 lbs. (coconut macaroons I made for him) and we took it to Purolator on December 22. We paid $103.81 for two-day delivery.
He discovered the package of (by then) old cookies ten days later, on January 1! They didn't even ring the doorbell, they just left the package by the door on December 31!
The receipt says "transit time: 2 days." We were mislead. I just spoke with Purolator and they said we can't count weekends (!) or Christmas, or Boxing Day. That's still way over two days, so they blamed the rest of the time on customs.
I am so furious. We are out $100+ for nothing.
Please do NOT use this company! He probably would have gotten the package sooner if we used regular mail.
He discovered the package of (by then) old cookies ten days later, on January 1! They didn't even ring the doorbell, they just left the package by the door on December 31!
The receipt says "transit time: 2 days." We were mislead. I just spoke with Purolator and they said we can't count weekends (!) or Christmas, or Boxing Day. That's still way over two days, so they blamed the rest of the time on customs.
I am so furious. We are out $100+ for nothing.
Please do NOT use this company! He probably would have gotten the package sooner if we used regular mail.