- Joined
- Jan 13, 2014
- Messages
- 390
- Purraise
- 329
... first impressions were not very good. Got a bag of the Turkey to try and got it home only to find that it was bad. 2020 expiration date (I think) so not expired but definitely looked freezer burnt. Brown on the outside, still pinkish on the inside. Didn't smell terrible but had an odor that was "off" on top of the raw meat smell. It's my first time buying this brand so I called Primal to make sure. They directed me to take it back. The store clerk confirmed it. She felt that it was definitely bad.
On the bright side, Primal's customer service was very good. They didn't offer me any freebies but the rep. was friendly and apologetic. Obviously, this could have happened anywhere along the delivery chain so I'm not going to hold it against Primal and write them off just yet.
That said, I would like to know if any of y'all who feed Primal frozen have had any similar issues. I'm hoping this isn't typical because I'd like to try the food.
Thanks
On the bright side, Primal's customer service was very good. They didn't offer me any freebies but the rep. was friendly and apologetic. Obviously, this could have happened anywhere along the delivery chain so I'm not going to hold it against Primal and write them off just yet.
That said, I would like to know if any of y'all who feed Primal frozen have had any similar issues. I'm hoping this isn't typical because I'd like to try the food.
Thanks