I remember a few weeks ago there was a thread about do you complain to companies?.
Well not long after that I was getting Ryu's food ready and I found a bone about 13mm long in the canned food
. So I asked my wife to write a letter of complaint because a bone that size could lodge in Ryu's throat.
Well 5mins ago someone came to the door with a package, the time being 2020hrs on a Saturday, its quite unusual. In the package was 4 tins of their more expensive range of wet food and 2 fish treats accompanied by a very apologetic letter.
According to the company/manufacturer when fish is being prepared for wet food, it is steamed first to remove large bones and after that, their employees actually go through by hand looking for large bones. This particular time it was missed so they are now investigating how it happened.
Part of me thinks the investigating part could be a little over board but the other part of me is happy that they are finding out why the bone was missed and ensuring it wont happen again. Who knows, next time someone might not be so lucky.
I had almost forgotten about it, because it was at least 2 weeks ago we sent the letter. At least I think it was.
I just wanted to share this experience with you. When we complained about Neko getting sick from Diego, they said they would reimburse the vet bills, and thats exactly what they did, they put the money in an envelope and sent it, but they didn't even take the time to enclose a note to say this, is your reimbursement, and or we apologise for this inconvenience.
Just goes to show the difference between companies who take pride in what they do and or produce and those who are in business for a quick buck.
Well not long after that I was getting Ryu's food ready and I found a bone about 13mm long in the canned food
Well 5mins ago someone came to the door with a package, the time being 2020hrs on a Saturday, its quite unusual. In the package was 4 tins of their more expensive range of wet food and 2 fish treats accompanied by a very apologetic letter.
Part of me thinks the investigating part could be a little over board but the other part of me is happy that they are finding out why the bone was missed and ensuring it wont happen again. Who knows, next time someone might not be so lucky.
I had almost forgotten about it, because it was at least 2 weeks ago we sent the letter. At least I think it was.
I just wanted to share this experience with you. When we complained about Neko getting sick from Diego, they said they would reimburse the vet bills, and thats exactly what they did, they put the money in an envelope and sent it, but they didn't even take the time to enclose a note to say this, is your reimbursement, and or we apologise for this inconvenience.
Just goes to show the difference between companies who take pride in what they do and or produce and those who are in business for a quick buck.