I'm not sure why but they say to keep in the bag as the bag helps to keep it fresh, but if there's no plastic in your jars, it shouldn't scratch and hide bacteria. I'm not a scientist though!Agreed - that's why I reported what was going on to the company in the beginning as I thought... if there are other reports - they need to know. The response was so wishy washy st best. It was "Have you tried giving it to them another way." I re-explained things to them and no response.
I'll be sending another one today and if it's still wishy washy I'll be informing the VOC since the product ids VOC approved.
I checked the fountains. No sign of a build up... and to be really safe I replaced the pumps as you can't see inside them well enough to be 100% sure.
When I did my test, I put a small amount mixed in their food. I no longer use it in the fountains w/ the additive since the start of this. :-)
Maybe I'm wrong to do this???... but any dry food is stored in large, very clean and dry mason jar glass containers, away from direct or even indirect sunlight, after the bag is opened. The area it's in doesn't fluctuate temperatures much and the wet cats are stored in the same area.
Should I do something different?
Not sure how controlled I have things some days to be honest but thank you. I try hard.
We're all just doing our best