Sometimes I wonder WHY I bother working with people!
We are very very busy at the shop this week - just about booked solid. So, I get this phone call from this lady, as followed:
Customer: Yeah, I need to get my car in today for a water leak.
Me: Okay, unfortunately the soonest we could get you in to look at that, would be Wednesday.
Customer: Well, why can't you do it now? I mean, its Monday.
Me: I know ma'm, but we are very busy this week.
Customer: WELL - I just don't understand this
-hangs up.
Seriously- can people NOT understand that you need to schedule these things before hand!? ARG!
We are very very busy at the shop this week - just about booked solid. So, I get this phone call from this lady, as followed:
Customer: Yeah, I need to get my car in today for a water leak.
Me: Okay, unfortunately the soonest we could get you in to look at that, would be Wednesday.
Customer: Well, why can't you do it now? I mean, its Monday.
Me: I know ma'm, but we are very busy this week.
Customer: WELL - I just don't understand this
-hangs up.
Seriously- can people NOT understand that you need to schedule these things before hand!? ARG!