My last purchase of American journey in the past month or two had severely dented cans. Worst I've seen. A third of the cans couldn't even stand up right. Shipping box looked perfect, but both AJ packages had a large tear in the plastic like someone ripped it open.Weruva previously and most recently Chewy's own brand American Journey, first time trying it out.
Yes, the day I received the food I requested a refund, took pics, etc. As I explained to the Chewy rep today, while I appreciate a refund, it's the food I need -- 24 cans, not 14 cans (they sent me 23 cans). He was very understanding, "of course, you would want 24 cans in perfect condition", anyway, as I mentioned in the updated post, it's a warehouse issue, each warehouse that ships to different regions does things differently.Did you contact them for refund/replacement?
I love Chewy and get an Autoship monthly. I had trouble With dented cans too. I was getting litter and it was very heavy. It may have been denting the cans. I now get the litter at BJs and haven’t had any dented cans.LTS3:
Four of the cans were badly dented so I threw them away, 2 cans I wasn't sure about so I also tossed them, three were mildly dented so I used them.
Mail service is awful right now in some cases. I've had a few things take 3 to 4 weeks to reach it's destination lately!Had to do a "live chat" this morning to see if the prescription authorization I mailed around 9/21 was received as I keep getting reminder emails. It has not. They said mail service is delayed but I doubt it would take this long. If I don't hear anything back from Chewy by next week, I'll go back and get a new authorization to resend.
It's for Revolution Plus and I have until mid-October before their next dose is due. Worst case scenario is I have to get it at the vet and pay more but at least it will be a 3 month supply now.Mail service is awful right now in some cases. I've had a few things take 3 to 4 weeks to reach it's destination lately!