We had a problem also. We Sold my Grandparents House last Sept and the Checks were sent Ups. Ours didnt come so we called them and they said no one was here but we were here all day. we had to go there at 9 to pick the check up. My Sisters check was lost by Ups but they found it. Another time my friend in Holland sent me a package and it never came. It was never found either. My Avon was sent from Ohio an di was tracking it. All of a sudden it says contact Ups it had been stolen. Someone in the Ups office in Ohio stole it.