The local terminal mgr is to call me today with a decision on getting me replacements by Christmas. If he doesn't I call their CEO. I get so tired of putting up with crappy customer service
UPS did something similar to me about a month or so ago. I live in a two bedroom duplex (with a covered porch) and the idiots didn't put my package on the porch or even knock on the door once! (I was there the entire time,i would have heard it). Well, it happened to be pouring down rain that day and instead of walking up to the porch and putting the package on the doorstep, the left it right outside!Originally Posted by trinettec
I went rounds with UPS yesterday afternoon because the driver damaged $400 worth of portraits by leaving them sitting on the side of the road because he didn't want to go thru the gate to the house.The local terminal mgr told me it was because we have cows (that is why there is a closed gate) and they no longer deliver to the houses that have closed gates with livestock because they are afraid the animals will get out. So basically this will cut out about 40% of the people in our county!! I told him it was just plain laziness and he will have to get me the replacement portraits that they damaged by leaving them in the road and it had better be before Christmas. Their attitude just made me
The local terminal mgr is to call me today with a decision on getting me replacements by Christmas. If he doesn't I call their CEO. I get so tired of putting up with crappy customer service
Not required to knock? I've never heard that....no signature maybe, but it's up to the driver to let you know he's there. Even if he rings the doorbell and leaves.Originally Posted by StarryEyedTiGeR
UPS did something similar to me about a month or so ago. I live in a two bedroom duplex (with a covered porch) and the idiots didn't put my package on the porch or even knock on the door once! (I was there the entire time,i would have heard it). Well, it happened to be pouring down rain that day and instead of walking up to the porch and putting the package on the doorstep, the left it right outside!The only way I noticed it is when I went to check my mail, i saw a soaking wet package outside. I immediately called their customer service line to file a complaint. They said that the company i ordered my package from didn't require them to knock on the door or anything. I said that still didn't excuse them for leaving my package out in the rain when there was a covered porch to put it under. They were just lazy! I was kind to the person i spoke with, and they supposedly flied a complaint against the person who "delivered" my package.....We'll see....i officially HATE Ups. FedEx is sooooo much better.
Maybe they did accidentally let someone's cow out and got yelled at for it? So maybe they've changed their policy.Originally Posted by trinettec
I went rounds with UPS yesterday afternoon because the driver damaged $400 worth of portraits by leaving them sitting on the side of the road because he didn't want to go thru the gate to the house.The local terminal mgr told me it was because we have cows (that is why there is a closed gate) and they no longer deliver to the houses that have closed gates with livestock because they are afraid the animals will get out. So basically this will cut out about 40% of the people in our county!! I told him it was just plain laziness and he will have to get me the replacement portraits that they damaged by leaving them in the road and it had better be before Christmas. Their attitude just made me
The local terminal mgr is to call me today with a decision on getting me replacements by Christmas. If he doesn't I call their CEO. I get so tired of putting up with crappy customer service
This is why I have a MAJOR problem with DHL. They mailed my package to me. I didn't pay over 9 dollars for shipping to have it come through the US mail.Originally Posted by ReesesPBC
Back when I lived with my parents, Fedex would always leave stuff at the neighbors house across the street (who doesn't even have a number on the house or mailbox because it's a summer residence). Their excuse was "Oh well our maps still have your lots numbers listed" when my parents had a sign on the house, one in the yard, and on the mailbox with a bright red arrow pointing to the house (which is on the opposite side of the street).
I also will never use DHL. For some reason around here they don't use official trucks, they use courier vans that don't say DHL on them. I ordered a drumset last year before my wedding, thinking it would show up within 2 weeks before then (it was in stock and only a 4 or 5 day deliver). DHL lost it, and even though I had them cancel it and a replacement was to be shipped to me through another company, I came home from my honeymoon to find it sitting in my driveway in plain site. It had been there for 2 days.
That would make sense but they are terrible here, several times we have gotten a note from them stuck to the door while we are waiting for the package at home knowing its coming. The other day at work the UPS guy had the ticket made out and walked right up to the front door of the office and stuck it in the mailbox rather than just opening the door and bringing the parcel in (or have us sign at the door)Originally Posted by MoochNNoodles
Oh and a question for you Wyan, if they are right there with the package, why would they want you to come pick it up? Wouldn't that mean they have to carry it to your door and then back to their vehicle? Or are you referring to something so big they might try to see if you are home first? But then I know with DH, he has to try 3 times to deliver it themselves (with leaving notices), so trust me, they want those big bulky packages off their trucks.
I know, and the thing that gets me is that it MUST have taken more time to fill in the form than to ring the doorbell. What's that about?Originally Posted by Hydroaxe
Courriers make me mad too.They often leave a sticker on the door saying they've rang the doorbell without it being answered, but I've been home and they haven't even touched it.They're just hoping that you'll take the notice and go pick up the package yourself.
If you have to ship anything to Canada, use Fed Ex. It might sound more costly, but believe me, as a Canadian it's much much cheaper to pay $21.00 shipping for Fed Ex and next day delivery than to wait 3 months for something by USP and be hit at the door with a bill for $60.00 or even $200.00 depending on the item and it's value.The lawsuit accuses UPS of misleading and deceptive practices by failing to get the consumer's consent, not telling the consumer about the fee and not allowing the consumer to arrange their own customs clearance.
The court action claims the UPS brokerage fee is "so harsh and adverse as to constitute an unconscionable practice."
Huh? Like they don't have UPS company guidelines? Hasn't happened to me for a while but I worry about them leaving packages with neighbors.Originally Posted by StarryEyedTiGeR
They said that the company i ordered my package from didn't require them to knock on the door or anything.