New procedures for drive through ATMs
TD Canada Trust is very pleased to announce that they are installing new "Drive Thru" Cash dispensers.
To enable customers to gain maximum benefit from this new facility they have conducted intensive behavioural studies to come up with the appropriate procedures for their use.
AS FOLLOWS;
Procedures for MALE customers
1. Drive up to the cash machine
2. Wind down your car window
3. Insert your card into machine and enter PIN
4. Enter amount of cash required and withdraw
5. Retrieve card, cash and receipt
6. Wind up window
7. Drive off
Procedures for FEMALE customers
1. Drive up to cash machine
2. Reverse the required distance to align car window with cash machine
3. Re-start the stalled engine
4. Wind down the window
5. Find handbag, remove all the contents onto passenger seat to find card
6. Turn down the radio
7. Attempt to insert card into machine
8. Open car door to allow easier access to cash machine due to its excessive distance from the car
9. Insert card
10. Re-insert card the right way up
11. Re-enter handbag to find diary with your PIN number written on the inside back page
12. Enter PIN
13. Press "cancel" and re-enter correct PIN
14. Enter amount of cash required
15. Check make-up in rear view mirror
16. Retrieve cash and receipt
17. Empty handbag again to locate purse and place cash inside
18. Place receipt in back of cheque book
19. Re -check make-up
20. Drive forward 2 meters
21. Reverse back to cash machine
22. Retrieve card
23. Re-empty handbag, locate card holder and place card into slot provided
24. Restart stalled engine and pull off
25. Drive for 2 to 3 miles
26. Release handbrake.
TD Canada Trust is very pleased to announce that they are installing new "Drive Thru" Cash dispensers.
To enable customers to gain maximum benefit from this new facility they have conducted intensive behavioural studies to come up with the appropriate procedures for their use.
AS FOLLOWS;
Procedures for MALE customers
1. Drive up to the cash machine
2. Wind down your car window
3. Insert your card into machine and enter PIN
4. Enter amount of cash required and withdraw
5. Retrieve card, cash and receipt
6. Wind up window
7. Drive off
Procedures for FEMALE customers
1. Drive up to cash machine
2. Reverse the required distance to align car window with cash machine
3. Re-start the stalled engine
4. Wind down the window
5. Find handbag, remove all the contents onto passenger seat to find card
6. Turn down the radio
7. Attempt to insert card into machine
8. Open car door to allow easier access to cash machine due to its excessive distance from the car
9. Insert card
10. Re-insert card the right way up
11. Re-enter handbag to find diary with your PIN number written on the inside back page
12. Enter PIN
13. Press "cancel" and re-enter correct PIN
14. Enter amount of cash required
15. Check make-up in rear view mirror
16. Retrieve cash and receipt
17. Empty handbag again to locate purse and place cash inside
18. Place receipt in back of cheque book
19. Re -check make-up
20. Drive forward 2 meters
21. Reverse back to cash machine
22. Retrieve card
23. Re-empty handbag, locate card holder and place card into slot provided
24. Restart stalled engine and pull off
25. Drive for 2 to 3 miles
26. Release handbrake.
