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I didn't get her name, but I know what she looks like and there isn't anyone there who looks like her (I do shop there often). She was wearing a black shirt and the other employees at the register and the warehouse boys were wearing blue. So...I don't know if she was possibly a manager?Originally Posted by carolinalima
Oh my God!!! I am shocked!!!!
This lady did a huge disservice to the brand, in addition to clearly being a liability to the store.
Please, do not just take your bag away -you need to call the manager tomorrow and report the incident, I hope you got her name.
In addition, please PLEASE report this incident to Diamond Foods.
I would let the manager know that you are going to file a report with Diamond.
Be very calm, but firm - this lady (or rather B-word) is completely out of line!
My husband told me I should have asked to see a manager...but I was on the verge of tears (ugh, so emotional!) and didn't want to blat while trying to remain "firm".
I will see if Diamond emails me by noon and if not, then I will call. When I get done with them and find out more information on returns, any other reported issues, etc....then I will build up the guts to call and speak with the manager at the grain store.