So, I'm looking for a new doctor, and about a week ago I found a really great website that has a business directory for my neighbourhood - there was a medical clinic listed, so I called and made an appointment. It was for this morning. So this morning I headed over to the address that was listed on the website, and after 20 minutes of searching could NOT find the doctor's office - at that point I knew I was going to be late, and that I needed help finding it, so I called the number that I'd also gotten from the website. Conversation went along the lines of:
Kylie: Hi, I have an appt. in a few minutes but I can't seem to locate your office. Could you help me out?
Receptionist: (annoyed tone of voice) Okay. Where are you?
Kylie: I'm beside ________ (name of business in the same building where the doctor's office was supposed to be).
Receptionist: (still in an annoyed tone) I have NO idea where that is.
Kylie: Um, well, it's in the same building as you, at _______ (address), on the first floor.
Receptionist: We're not at _______ (address). We're one block north of Yonge and Eglinton (major intersection in Toronto).
Kylie: Uhhh... then can I ask why you are called the LAWRENCE Yonge (different major intersection) Medical Clinic?
Receptionist: We're not called that.
Kylie: This isn't the Lawrence Yonge Medical Clinic?
Receptionist: (still sounding very annoyed and impatient) No.
Kylie: Oh, I'm sorry, I must have the wrong number.
Receptionist: Okay. (hangs up)
So at this point I assumed I must have written down the wrong number from the directory and maybe somehow accidentally written down the one above or below the correct one, so after 10 more minutes of searching for the office in vain (in 100 degree weather
), I went home to check the directory and get the correct number, since I was late at this point and wanted to call them ASAP to explain.
Well, guess what? Upon checking, it WAS the right number! So I call them back and get the same receptionist, and this time:
Kylie: Hi. I talked to you about 20 minutes ago. You told me that you aren't the Lawrence Yonge Medical Clinic and that you aren't located at _________ (address). Well, I'm confused. I found your number on a website that lists your name and address as the Lawrence Yonge Medical Clinic, at _________ (address) - I think maybe your number has been listed incorrectly.
Receptionist: (same snotty tone) Oh, well, we *used* to be the Lawrence Yonge Medical Clinic and our office used to be at that address, but we moved and changed our name a couple of months ago.
Can you believe it?!! When I called 20 minutes earlier and told her that I was searching the old address for the old clinic name, she acted like she had no clue what I was talking about and let me think I had the wrong number!
Who in their right mind does that?!!
I was furious and told her that she could have mentioned that the first time I called, and her response "Oh, yeah, I guess I could have".
So I cancel my appt. and tell her that she might want to tell whoever's in charge of the website listing that it needs to be changed, so that more people don't make the same mistake, and you know what she says (in the same snotty, rude tone of voice she's had the whole time, mind you)? "Oh, nah, that's okay, it's fine, don't worry about it." Uh, no, it's not fine! I wasted 40 minutes searching for an office that isn't there anymore because of that listing and her incompetence. Can you imagine?!! I seriously can't believe that someone that stupid is actually employed.
So, that's my rant. I feel much better. Anyone else care to share their own stories of run-ins with frustrating customer service personnel?
Kylie: Hi, I have an appt. in a few minutes but I can't seem to locate your office. Could you help me out?
Receptionist: (annoyed tone of voice) Okay. Where are you?
Kylie: I'm beside ________ (name of business in the same building where the doctor's office was supposed to be).
Receptionist: (still in an annoyed tone) I have NO idea where that is.
Kylie: Um, well, it's in the same building as you, at _______ (address), on the first floor.
Receptionist: We're not at _______ (address). We're one block north of Yonge and Eglinton (major intersection in Toronto).
Kylie: Uhhh... then can I ask why you are called the LAWRENCE Yonge (different major intersection) Medical Clinic?
Receptionist: We're not called that.
Kylie: This isn't the Lawrence Yonge Medical Clinic?
Receptionist: (still sounding very annoyed and impatient) No.
Kylie: Oh, I'm sorry, I must have the wrong number.
Receptionist: Okay. (hangs up)
So at this point I assumed I must have written down the wrong number from the directory and maybe somehow accidentally written down the one above or below the correct one, so after 10 more minutes of searching for the office in vain (in 100 degree weather
Well, guess what? Upon checking, it WAS the right number! So I call them back and get the same receptionist, and this time:
Kylie: Hi. I talked to you about 20 minutes ago. You told me that you aren't the Lawrence Yonge Medical Clinic and that you aren't located at _________ (address). Well, I'm confused. I found your number on a website that lists your name and address as the Lawrence Yonge Medical Clinic, at _________ (address) - I think maybe your number has been listed incorrectly.
Receptionist: (same snotty tone) Oh, well, we *used* to be the Lawrence Yonge Medical Clinic and our office used to be at that address, but we moved and changed our name a couple of months ago.
Can you believe it?!! When I called 20 minutes earlier and told her that I was searching the old address for the old clinic name, she acted like she had no clue what I was talking about and let me think I had the wrong number!
So I cancel my appt. and tell her that she might want to tell whoever's in charge of the website listing that it needs to be changed, so that more people don't make the same mistake, and you know what she says (in the same snotty, rude tone of voice she's had the whole time, mind you)? "Oh, nah, that's okay, it's fine, don't worry about it." Uh, no, it's not fine! I wasted 40 minutes searching for an office that isn't there anymore because of that listing and her incompetence. Can you imagine?!! I seriously can't believe that someone that stupid is actually employed.
So, that's my rant. I feel much better. Anyone else care to share their own stories of run-ins with frustrating customer service personnel?