Thank you! That is what I was trying to say. I'd like to add that the difficult ones (who want to hear what they want to hear) are the most misguided, and need the most help. And they are reaching out somehow, because they are talking to someone!Originally Posted by icklemiss21
...Despite the fact that they seem close minded, the fact that they bothered to call at all instead of just throwing the animal out on the streets, or leaving it to die in a house after they move etc says something for them in my mind, even if they argue with you, maybe some of it (after they get off the phone) actually makes sense to them.
What a tough job, though, to do this all day long, very demanding.
Cheers, from
SwampWitch