My Grandma has been giving her cat these very small, round, prescription pills that must be cut in half. She recently called the vet for a refill and was told they would need to order them and it would take a week to get in. When Grandma picked them up and got them home, she noticed that the refill was different. The directions were the same, but the pills were entirely different. She says the pills are impossible to cut in half and she keeps losing and crushing the pills. She says it isn't worth the $48 she's paying for a 30 day supply (1/2 pill twice daily).
Here's the question we have: How upset should we be at the veterinary clinic for giving her pills that are impossible to cut in half? I'm going to look at them tonight, and if I can't cut them with my super sharp blade, Grandma is considering taking them back and giving them (the clinic) hell about it. She's really upset. Does she have the right to be?
If I had been working there, I would have made a point to make sure the pills were able to be cut by the client. I would have looked into different types of pills and what type the client prefers (60 pills that don't need to be cut or 30 pills that do need to be cut).
Any suggestions on how to handle this?
Here's the question we have: How upset should we be at the veterinary clinic for giving her pills that are impossible to cut in half? I'm going to look at them tonight, and if I can't cut them with my super sharp blade, Grandma is considering taking them back and giving them (the clinic) hell about it. She's really upset. Does she have the right to be?
If I had been working there, I would have made a point to make sure the pills were able to be cut by the client. I would have looked into different types of pills and what type the client prefers (60 pills that don't need to be cut or 30 pills that do need to be cut).
Any suggestions on how to handle this?