Ohh man, I am fuming right now
I sold my old Samsung Captivate on eBay because I switched to T-Mobile and don't need it anymore. It was marked as-is and no returns accepted because of the external damage (which I documented and clearly marked, I happened to fall while holding it and chipped the corner). The auction ended in early June, it was shipped out, yay.
Fast forward to July 16th when the buyer opens a dispute with Paypal, claiming that there's internal damage to the phone and it doesn't work at all. I responded to his claims with proof that the phone functioned, the text of the original auction, and a link to the auction as well as asking why he waited over a month to decide the phone was faulty. I also provided proof that the phone was functioning in the form of photos I took with it after I fell- the information for that can be found in the properties of the photo itself. If it doesn't work at all, HOW was I able to take those photos?
PAYPAL SIDED WITH THE BUYER.
It's so obvious the buyer is scamming me! He provided NO proof and I provided plenty- and now I'm out $200. The phone is going to be sent back to me and I am honest to goodness afraid I'm now going to be stuck with a phone that he damaged.
I called PayPal and left them a message regarding the case, called eBay, AND called my credit card company to block any incoming charges from PayPal. I will not let this scammer get the best of me!
Now I have to sit on my hands and wait for the phone to get back to me.
There is no way I'm going to let this happen... I've got my claws out now!!
For shame, PayPal.
Has anyone else had any experience with a similar situation? I could use all the advice I can get!
I sold my old Samsung Captivate on eBay because I switched to T-Mobile and don't need it anymore. It was marked as-is and no returns accepted because of the external damage (which I documented and clearly marked, I happened to fall while holding it and chipped the corner). The auction ended in early June, it was shipped out, yay.
Fast forward to July 16th when the buyer opens a dispute with Paypal, claiming that there's internal damage to the phone and it doesn't work at all. I responded to his claims with proof that the phone functioned, the text of the original auction, and a link to the auction as well as asking why he waited over a month to decide the phone was faulty. I also provided proof that the phone was functioning in the form of photos I took with it after I fell- the information for that can be found in the properties of the photo itself. If it doesn't work at all, HOW was I able to take those photos?
PAYPAL SIDED WITH THE BUYER.
It's so obvious the buyer is scamming me! He provided NO proof and I provided plenty- and now I'm out $200. The phone is going to be sent back to me and I am honest to goodness afraid I'm now going to be stuck with a phone that he damaged.
Now I have to sit on my hands and wait for the phone to get back to me.
Has anyone else had any experience with a similar situation? I could use all the advice I can get!