I had been suspicious of why the Chicken and Liver Patte and Salmon NB cat food not only smelled strange but my two cats would not eat it when it smelled off (both smelled like cheap canned dog food), so I got hold of NB's Animal Nutrition specialist Kristi Choy, B.S. and this is what she had to say.
First, keep track of the batch numbers and send us only "UnOpened" cans for us to test.
Sounds good but unfortunately my last 12 cans only seven were off (cats agreed and refused to eat) while five they ate and they did smell correct...unfortunately you can only tell a bad can after you open it.
So, I called her back and asked her if I could send an open sample quick frozen and sent overnight by Fed Ex so it will be frozen and intact so they can test the specific problem product rather than trial and error...she said no.
The bottom line problem is this is clearly not a batch to batch problem and the food is just too darned expensive to keep pitching as well as no longer really trusting what ingredients are actually in the product, now knowing that they do use imported ingredients and that the product is not made in their own plant but farmed out, I just don't trust them so it's back to home made where I know what and where the ingredients come from.
My two cats deserve the best and it's my responsibility as their caretaker to be sure that is what they get.
First, keep track of the batch numbers and send us only "UnOpened" cans for us to test.
Sounds good but unfortunately my last 12 cans only seven were off (cats agreed and refused to eat) while five they ate and they did smell correct...unfortunately you can only tell a bad can after you open it.
So, I called her back and asked her if I could send an open sample quick frozen and sent overnight by Fed Ex so it will be frozen and intact so they can test the specific problem product rather than trial and error...she said no.
The bottom line problem is this is clearly not a batch to batch problem and the food is just too darned expensive to keep pitching as well as no longer really trusting what ingredients are actually in the product, now knowing that they do use imported ingredients and that the product is not made in their own plant but farmed out, I just don't trust them so it's back to home made where I know what and where the ingredients come from.
My two cats deserve the best and it's my responsibility as their caretaker to be sure that is what they get.