I am supposed to go back to work Monday on restricted duty, so I'll be working 4 hours a day for the next 4 weeks, per doctor's orders. However before I can do that, I have to get approved to do so by the insurance company that my job deals with. My doctor sent over all the information needed to approve the request the Thursday before last, more than enough time. I purposely rescheduled my doctors appointment so they could get the information to them sooner. Well they didn't get it until Tuesday because their fax system is so backed up that they never get anything the same day you send it over. I told reps NUMEROUS times that I was going back Monday as that's when my benefits run out and I am to NOT go back full time for 4 weeks, even for a few days. All I get told is "It takes 5 business days to process your approval". Well that does me no good if it only leaves 3 business days for them to review before I go back.
Well today I called and left a message with my case manager and I wound up getting a message from someone else who just said that I'll hear from someone Tuesday or Wednesday!
When I go back, the whole point of the insurance is so I can work part time but get paid for full. So now I don't know if I can even go back to work part time on Monday and still get paid for full time for those days after I get approved, or if I'll only get paid for days I work after the approval.
You've gotta love companies who don't care about whether or not the people they are "helping" get the immediate response they need or not.