We did computer-based training, on our Windows system, yesterday. Today, we were listening to live calls and pulling up the files. On two of those calls, a couple of others and I found information that the call agents DIDN'T. Those agents have been on the job, since February and we haven't taken our first call.
WOOO-woooo! I think I've mastered the system!
WOOO-woooo! I think I've mastered the system!