Ok so I filed my taxes last night at a big company ( I will call them X). The girl who prepared them wasn't exactly the brightest crayon in the box. She had to ask her supervisor 4-5 time about what to do. He had to go back and correct a few things also.. If she had left it that way, I would have lost out on over $300... Soooooooooo
While I was at work, I got 3 calls and 3 messages saying to come get my check.. So I call them to confirm that it's there. The girl tells me 3 times it's there and she's got the check in her hand and even read the amount off to me. So I grab my keys and head out the door. Just as I'm leaving the girl from X calls and says "Im sorry, I've made a mistake. Your check isnt here."
So I tell her "Excuse me? You just told me it was there!"
She went kept saying she was sorry and that there was nothing she could do.. So I demanded to speak with her supervisor. She told me he wasn't there and he would call me tomorrow or monday.. I said "absolutely NOT! I am comingup there and I want to speak with him on the phone"
So I go up there and she calls her supervisor. I tell him what happened and he has literally nothing to say...
I ask WHY didn't I get it?
She tells me the bank denied it but the IRS approved it... again
So I call the bank, they said the IRS denied it but they were going to deny it again......
So I call her supervisor and tell him "What's going on here?! We're playing the blame game here.. The bank is saying it's the IRS and the IRS is saying it's your bank.. This is ridiculous!!!!!
"
He offered no explanation and said he would look into it first thing tomorrow.. Well, honestly, that's not good enough... This is my MONEY you're messing with
How many OTHER people have they done this to??!!!!!
So I go over HIS head and call his district manager. He looks it up and says "no the IRS denied it saying you owe them for either a student loan or child support" Uhhhhh........NO! I don't have any student loans and I RECIEVE child support..I also tell him what the girl at X said about having the check in my hand and they were VERY lucky I hadn't gone and put a down payment on the car I was going to get. (Which I came VERY close to doing this afternoon since I was told my check was there) He apologized and said he was going to refund all the preparation fees and that next year to come to HIM to have my taxes done...Uh, what makes them think I will be going back to them?
I have been going to them for 6 years and really never had a problem until now...
SOOOOOOOOOO I get to wait until Monday to call the IRS to find out what in the world is going on with my taxes... It looks like no car for Alycia..
I am SOOOOOOOO enraged right now that I'm in TEARS!!!!!
I wanted to get another car and NEEDED to catch up some bills.
Does anyone know anything about this kind of stuff?
I really need some vibes right now.. I am SO depressed.. DH says "That's why I never look forward to ANYTHING in life"... Thanks for the comfort...
Sorry It was so long.. I needed to vent
While I was at work, I got 3 calls and 3 messages saying to come get my check.. So I call them to confirm that it's there. The girl tells me 3 times it's there and she's got the check in her hand and even read the amount off to me. So I grab my keys and head out the door. Just as I'm leaving the girl from X calls and says "Im sorry, I've made a mistake. Your check isnt here."
She went kept saying she was sorry and that there was nothing she could do.. So I demanded to speak with her supervisor. She told me he wasn't there and he would call me tomorrow or monday.. I said "absolutely NOT! I am comingup there and I want to speak with him on the phone"
So I go up there and she calls her supervisor. I tell him what happened and he has literally nothing to say...
She tells me the bank denied it but the IRS approved it... again
So I call the bank, they said the IRS denied it but they were going to deny it again......
He offered no explanation and said he would look into it first thing tomorrow.. Well, honestly, that's not good enough... This is my MONEY you're messing with
So I go over HIS head and call his district manager. He looks it up and says "no the IRS denied it saying you owe them for either a student loan or child support" Uhhhhh........NO! I don't have any student loans and I RECIEVE child support..I also tell him what the girl at X said about having the check in my hand and they were VERY lucky I hadn't gone and put a down payment on the car I was going to get. (Which I came VERY close to doing this afternoon since I was told my check was there) He apologized and said he was going to refund all the preparation fees and that next year to come to HIM to have my taxes done...Uh, what makes them think I will be going back to them?
I have been going to them for 6 years and really never had a problem until now...
SOOOOOOOOOO I get to wait until Monday to call the IRS to find out what in the world is going on with my taxes... It looks like no car for Alycia..
I am SOOOOOOOO enraged right now that I'm in TEARS!!!!!
I wanted to get another car and NEEDED to catch up some bills.
Does anyone know anything about this kind of stuff?
I really need some vibes right now.. I am SO depressed.. DH says "That's why I never look forward to ANYTHING in life"... Thanks for the comfort...
Sorry It was so long.. I needed to vent