I am so mad I could spit and so upset I could cry so I will write this to see if it will calm me. I took the stray cat I found to the spay/neuter clinic today to be fixed. Since we did not know if she was already fixed, I asked that they shave her to see if there was a scar. If there was a visible scar I said to do nothing and if there was no scar I said to go ahead. I made sure these instructions were written on the paperwork I signed. Since she appears to be between 6 month to a year old it seemed reasonable a scar might still be visible. When I picked her up the person behind the desk said they had opened her up but found out she was already fixed. I said “so there was no scar†and she said “I guess notâ€.
When I got home I pulled out the paper work to read the post operative surgery instructions they had clipped to them and noticed someone hade taken a sharpie and completely blacked out my instructions so they were completely unreadable. They had written below it “owner requests cat to have surgery to either perform neuter or explore abdomen to assure cat has previously been neuteredâ€. That is not at all what I wanted and this action makes both angry and distrustfull. Why would they have altered the paperwork unless a scar had been visible? This action makes me suspect there was a scar but they went ahead with the surgery against my instructions and just altered the paperwork to hide the fact. They did not tell me beforehand that they would perform the surgery against my wishes nor did they try to call me on the phone to discuss it. Now I look at poor Cindy who obviously is very uncomfortable and want to cry over the needless pain she may be suffering. Maybe there was a scar and maybe there was no scar but I will never take another animal to them. Obviously they can not be trusted.
When I got home I pulled out the paper work to read the post operative surgery instructions they had clipped to them and noticed someone hade taken a sharpie and completely blacked out my instructions so they were completely unreadable. They had written below it “owner requests cat to have surgery to either perform neuter or explore abdomen to assure cat has previously been neuteredâ€. That is not at all what I wanted and this action makes both angry and distrustfull. Why would they have altered the paperwork unless a scar had been visible? This action makes me suspect there was a scar but they went ahead with the surgery against my instructions and just altered the paperwork to hide the fact. They did not tell me beforehand that they would perform the surgery against my wishes nor did they try to call me on the phone to discuss it. Now I look at poor Cindy who obviously is very uncomfortable and want to cry over the needless pain she may be suffering. Maybe there was a scar and maybe there was no scar but I will never take another animal to them. Obviously they can not be trusted.