About 18 months ago DH bought a new brand name and expensive chain saw.
This is our second chain saw by the same manufacturer as we have a much older one.
It probably has about 10-12 hours of use on it. Last week DH couldn't get it started. He took it apart and couldn't see the problem. So yesterday he took it to the shop he purchased it from. It has a scorched cylinder and something else related. The shop owner said this probably won't be covered under warranty and could have happened due to using old gas. Evidently this is a stock answer to all chainsaw problems.
But the much old one (over 25 yrs old) hasn't ever had this problem and my husband has owned and used chain saws over 30 years and wouldn't be foolish with maintenance.
Any ideas (we are waiting for the warranty answer) to get this claim paid under warranty vs shelling out probably $300 for repair?? I'm going to check out their website and cruise the internet looking to see if anyone had similar claims??
Thanks!!
This is our second chain saw by the same manufacturer as we have a much older one.
It probably has about 10-12 hours of use on it. Last week DH couldn't get it started. He took it apart and couldn't see the problem. So yesterday he took it to the shop he purchased it from. It has a scorched cylinder and something else related. The shop owner said this probably won't be covered under warranty and could have happened due to using old gas. Evidently this is a stock answer to all chainsaw problems.
But the much old one (over 25 yrs old) hasn't ever had this problem and my husband has owned and used chain saws over 30 years and wouldn't be foolish with maintenance.
Any ideas (we are waiting for the warranty answer) to get this claim paid under warranty vs shelling out probably $300 for repair?? I'm going to check out their website and cruise the internet looking to see if anyone had similar claims??
Thanks!!