I hate when I order something and when it arrives it's not what I ordered because the company took the liberty of substituting something else because the item I ordered was out of stock!
A couple months ago I decided to redeem some of my air miles for some merchandise. One of the items I ordered was a fan like the one shown at this link:
http://www.bionaire.com/productDetai...d=2002&cid=128
The reason I ordered it was because of the features:
# Product features:Bi-Directional Grill for 90-Degree Positioning
# Programmable Digital Thermostat Control
# 60-80 Degree Temperature Range
# 16-Hour On/Off TImer
# Space Saving Centrifugal Blade Design
# 3 Speed Settings
# Remote Control
After 5 weeks I called and was told it was out of stock and I had the option of waiting for the new stock or getting a refund for the amount of air miles I spent.
I opted to wait for the new stock.
The next morning I received a delivery from UPS and it was a fan, but not the fan I ordered. And it was obviously on it's way to me even as I was speaking to the girl on the phone the day before.
The fan I received was a Bionaire model BT290R which I don't even see on Bionaire's site. It has no temperature control. And aside from it having a remote control it's just a plain fan that is in the shape of a tower. There is no temperature regulator or timer on it.
I contacted air miles again and they said that they would send me a return address label so I could return the fan. I waited 2 weeks for the label to arrive and finally got the fan sent back. I got an email from air miles some days later telling me they had received the fan back and that the fan I ordered was no in stock but they could send me out a substitution. I told them I didn't want a substitution which is why I sent the wrong fan back. I took the credit of the air miles.
I was looking at the air miles site last week and saw that they now had the fan that I wanted back in stock again. So I placed another order and redeemed 700 air miles.
I got the fan today. But it's the wrong one again! The same wrong one as the one I returned to them last month!
So now I'm on hold with air miles again trying to talk to a supervisor about this and to get a return label to send this fan back.
Thank God that I have a speaker phone. Apparently they have an "extremely high call volume"
A couple months ago I decided to redeem some of my air miles for some merchandise. One of the items I ordered was a fan like the one shown at this link:
http://www.bionaire.com/productDetai...d=2002&cid=128
The reason I ordered it was because of the features:
# Product features:Bi-Directional Grill for 90-Degree Positioning
# Programmable Digital Thermostat Control
# 60-80 Degree Temperature Range
# 16-Hour On/Off TImer
# Space Saving Centrifugal Blade Design
# 3 Speed Settings
# Remote Control
After 5 weeks I called and was told it was out of stock and I had the option of waiting for the new stock or getting a refund for the amount of air miles I spent.
I opted to wait for the new stock.
The next morning I received a delivery from UPS and it was a fan, but not the fan I ordered. And it was obviously on it's way to me even as I was speaking to the girl on the phone the day before.
The fan I received was a Bionaire model BT290R which I don't even see on Bionaire's site. It has no temperature control. And aside from it having a remote control it's just a plain fan that is in the shape of a tower. There is no temperature regulator or timer on it.
I contacted air miles again and they said that they would send me a return address label so I could return the fan. I waited 2 weeks for the label to arrive and finally got the fan sent back. I got an email from air miles some days later telling me they had received the fan back and that the fan I ordered was no in stock but they could send me out a substitution. I told them I didn't want a substitution which is why I sent the wrong fan back. I took the credit of the air miles.
I was looking at the air miles site last week and saw that they now had the fan that I wanted back in stock again. So I placed another order and redeemed 700 air miles.
I got the fan today. But it's the wrong one again! The same wrong one as the one I returned to them last month!
So now I'm on hold with air miles again trying to talk to a supervisor about this and to get a return label to send this fan back.
Thank God that I have a speaker phone. Apparently they have an "extremely high call volume"