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- Jul 3, 2003
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Have any of you ever dealt with an Ebay transaction gone bad?
I ordered a collar from someone after carefully measuring my dog, and she fell within the stated measurements of the collar, but when I received it the collar was much too tight for her. It's a gorgeous collar, but useless because it doesn't fit. I notified the seller about the problem and received a very curteous response, with a return form to request a different-sized collar, which I filled out and returned with the collar -fortunately, I sent it Priority Mail with delivery confirmation and insurance. It's been 15 days since she received the package according to the delivery confirmation, & I haven't received a replacement in the mail or a refund, and my attempts to contact the seller by email and by telephone have not received any response. So now I'm out the cost of the item, plus two-way shipping! If I'd just kept it I could have at least resold it.
In the auction she states she offers a money-back guarantee. The auction is also covered by PayPal buyer protection. Only 30 days are allowed after the item is paid for to file with Square Trade or with Pay Pal buyer protection.
I'm wondering if I should start with Square Trade and jump to Pay Pal if I don't get a response, or just start with PayPal (the 30 days since my original payment are almost up).
Foolishly, I left her positive feedback as soon as I received the item.
Any input or ideas?
Thanks!
I ordered a collar from someone after carefully measuring my dog, and she fell within the stated measurements of the collar, but when I received it the collar was much too tight for her. It's a gorgeous collar, but useless because it doesn't fit. I notified the seller about the problem and received a very curteous response, with a return form to request a different-sized collar, which I filled out and returned with the collar -fortunately, I sent it Priority Mail with delivery confirmation and insurance. It's been 15 days since she received the package according to the delivery confirmation, & I haven't received a replacement in the mail or a refund, and my attempts to contact the seller by email and by telephone have not received any response. So now I'm out the cost of the item, plus two-way shipping! If I'd just kept it I could have at least resold it.
In the auction she states she offers a money-back guarantee. The auction is also covered by PayPal buyer protection. Only 30 days are allowed after the item is paid for to file with Square Trade or with Pay Pal buyer protection.
I'm wondering if I should start with Square Trade and jump to Pay Pal if I don't get a response, or just start with PayPal (the 30 days since my original payment are almost up).
Foolishly, I left her positive feedback as soon as I received the item.
Any input or ideas?
Thanks!