I'm not sure if this is the correct forum, but I just dropped a brand new Feliway refill and the wick stem broke off. Can it be fixed or can the liquid be transferred to another vial? Here's a photo:
You can prey that part which holds wick on place off from bottle, you should see part at top of bottle it is different looking plastic cap where wick is attached, prey that cap off and put one from old one in, it should work nice and fine. One might need also pliers to get it off, it is only pressed there, no glue, no threads.
I have taken out that part from mine and put cat treats inside, cats love to bat bottle around when trying to get treats and it still has some odour left to make them feel nice and comfortable, so it makes a nice cat toy when used up