Looking for opinions on this.
Yesterday was one of the slowest days I've had at work since I started... Appointment number 1 forgot about me and didn't show. Appointment number 2 came early (at my request), appointment number 3 is the one I'm now beating myself up for. I called the owners of a sweet Lhassa Apso to see if they could bring their dog in early. The daughter (who answered the phone) told me her father was out with the car, but that she'd let him know as soon as he got home to bring the dog over. So I wait... and wait... and wait... their scheduled appointment time rolls around, but no client... 15 minutes, 20 minutes and I call. No answer. 35 minutes late, the client waltzes in with the dog. I turn him away (politely), explaining I can't get his dog done before my next appointment. So he goes home, annoyed.
Did I do the right thing? In retrospect, I probably COULD have finished the dog in time, but it annoyed me that he showed up late without calling and expected me to bend over backwards for him...
Yesterday was one of the slowest days I've had at work since I started... Appointment number 1 forgot about me and didn't show. Appointment number 2 came early (at my request), appointment number 3 is the one I'm now beating myself up for. I called the owners of a sweet Lhassa Apso to see if they could bring their dog in early. The daughter (who answered the phone) told me her father was out with the car, but that she'd let him know as soon as he got home to bring the dog over. So I wait... and wait... and wait... their scheduled appointment time rolls around, but no client... 15 minutes, 20 minutes and I call. No answer. 35 minutes late, the client waltzes in with the dog. I turn him away (politely), explaining I can't get his dog done before my next appointment. So he goes home, annoyed.
Did I do the right thing? In retrospect, I probably COULD have finished the dog in time, but it annoyed me that he showed up late without calling and expected me to bend over backwards for him...