When my dad was ill, he missed a payment for his credit card. It had been paid off and the only charge on it was $10.00 for a pizza.
They refuse to waive the late payment and are continually calling him. He is more than happy to pay what he charged. They called six times today...for $78.00 (he just got a new late fee today).
What can I do to get this ridiculous situation taken care of? He is 85 and sometimes misses things but I would think that any decent place would just accept payment for his purchase. I work at a bank and we work with people all the time with fees, sometimes writing off hundreds of dollars if we think it would be the proper thing to do.
They refuse to waive the late payment and are continually calling him. He is more than happy to pay what he charged. They called six times today...for $78.00 (he just got a new late fee today).
What can I do to get this ridiculous situation taken care of? He is 85 and sometimes misses things but I would think that any decent place would just accept payment for his purchase. I work at a bank and we work with people all the time with fees, sometimes writing off hundreds of dollars if we think it would be the proper thing to do.