Customer Service

Discussion in 'Cat Nutrition' started by destinyz12, Apr 21, 2017.

  1. destinyz12

    destinyz12 Thread Starter TCS Member Alpha Cat

    Sep 5, 2016
    Long Island, NY
    I just wanted to share how amazing is, besides the fact that they have great prices and fast shipping. One of my friends had ordered cases of food for her cat, but then her cat passed away the day after the food arrived. She contacted chewy and explained the situation, and they gave her a full refund, suggested that she donate the food to a shelter in her cats name, and a few days later she received a bouquet of flowers and a card in the mail from 1-800 Flowers..turns out sent them to her to express their condolences on her loss! I have even more respect for them now.
  2. silverpersian

    silverpersian TCS Member Alpha Cat

    Dec 16, 2013
    Midwest - US
    Wow! Thank you for sharing this story. You just found them at least one new customer.
    destinyz12 purraised this.
  3. Kieka

    Kieka Snowshoe Servant Staff Member Forum Helper

    I ordered some food from them and my cats hated it. They did similar with me of immediately issuing a refund and telling me to donate the food to a charity. No questions, no mess, no fuss.

    Love their customer service. If only they carried my cats main food.
  4. Gizmobius

    Gizmobius TCS Member Adult Cat

    Dec 4, 2016
    Love love love Chewy. They refunded me for a case of food that didn't agree with my cat and also sent me a free replacement of some ear wipes that had been damaged in shipping. I hadn't even asked for a replacement, I had just emailed them a suggestion to maybe wrap up any future wipes they sent in bubble wrap to protect them during shipping!
  5. missmimz

    missmimz TCS Member Top Cat

    Jan 11, 2015
    Probably going downhill after the PetSmart buy out.
    lisamarie12 purraised this.
  6. mizzely

    mizzely TCS Member Adult Cat

    Feb 17, 2017
    I'm also worried about the merger, though it still has to be approved by the government. I did see this though:


    So I'm going to just hope for the best. Chewy has been really good to me and even refunded my money without returning the product when I simply changed my mind about a food I purchased. I always get a live person when I call, too!
  7. lisamarie12

    lisamarie12 TCS Member Super Cat

    Nov 17, 2014
    $3.3 billion PetSmart paid for Chewy, apparently Chewy was not making a profit. Don't doubt that Chewy's prices will not increase, it's just a matter of time.
  8. lavishsqualor

    lavishsqualor TCS Member Super Cat

    Apr 27, 2015
    Chewy is one of the best run companies in terms of customer service. It's such a shame they couldn't have been more profitable.
  9. destinyz12

    destinyz12 Thread Starter TCS Member Alpha Cat

    Sep 5, 2016
    Long Island, NY
    After looking into it, I also read that PetSmart supports that true?? I always preferred Petco over Petsmart to begin with, but if that is true, I definitely won't ever shop at Petsmart again if that's the case. I really hope nothing changes about the way Chewy is run, because I would hate to stop using them after how great they've been.
  10. mizzely

    mizzely TCS Member Adult Cat

    Feb 17, 2017
    Can you link that? When I search for "Petsmart supports PETA" all I get is PETA going on about how much they hate Petsmart.
  11. destinyz12

    destinyz12 Thread Starter TCS Member Alpha Cat

    Sep 5, 2016
    Long Island, NY
    I saw someone post where it showed that Petsmart made a sizable donation to PETA, not sure where the link is now.
  12. lokhismom

    lokhismom TCS Member Alpha Cat

    Aug 19, 2014
    New England
    I wasn't aware that Chewy was being bought out by Petsmart. I'm seriously disappointed to hear this. Sigh...

    Thanks for sharing the letter. It made me tear up reading that Chewy sent her flowers.
  13. cathaven

    cathaven TCS Member Kitten

    Jun 18, 2014
    I buy canned food & items from Chewy. Infact, the food is on auto ship. I have contacted them three times about issues. Each time they fix the problem with no ifs, ands or buts. They also sent me a card when my cat was sick from a batch of bad food, as well as a refund and a fresh batch shipped free of charge.:lovecat:

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