For those that don't know, I work in a call center and getting yelled at is an everyday thing. Well, today a rep got a call and the caller immediately asked to speak to a supervisor and I was the lucky one that got the transfer (no, I'm not a supervisor, I'm just one of the few stupid people that agreed to take sup calls so the supervisors can do whatever it is they do
). Anyway, I'm thinking "this is going to be a doosy!"
So, I get on the phone with this lady, we get her account open, and she tells me she has called numerous times over the last couple days. I checked the notes from the other reps that have talked to her, and to be exact she called 13 times in 4 days, and was nastier with each call by what the previous reps wrote. It was over a fax she kept sending but wasn't showing in her account on the computer (they have to scan in all faxes so we can see them because the processing center is in another state).
She apparently was complaining about our company to her daughter and her daughter suggested she try to fax something to her to make sure her fax is working. She did, and her daughter called her back and said all she got was a blank piece of paper. Here, the woman was putting the paper in the fax backwards! So, she says "I just wanted to apologize to everyone and if you can get the message to the other people I talked to I would appriciate it. I know I was rude".
I was floored!! I honestly was speechless!! I've NEVER had that happen before! I just had to share!
Honestly, I have so much respect for that woman to actually call and admit it was her fault.
So, I get on the phone with this lady, we get her account open, and she tells me she has called numerous times over the last couple days. I checked the notes from the other reps that have talked to her, and to be exact she called 13 times in 4 days, and was nastier with each call by what the previous reps wrote. It was over a fax she kept sending but wasn't showing in her account on the computer (they have to scan in all faxes so we can see them because the processing center is in another state).
She apparently was complaining about our company to her daughter and her daughter suggested she try to fax something to her to make sure her fax is working. She did, and her daughter called her back and said all she got was a blank piece of paper. Here, the woman was putting the paper in the fax backwards! So, she says "I just wanted to apologize to everyone and if you can get the message to the other people I talked to I would appriciate it. I know I was rude".
Honestly, I have so much respect for that woman to actually call and admit it was her fault.