- May 31, 2022
I 100% have no doubt that the Amazon one is a knock off and I would never buy it from Amazon. Although, I was looking at my options on Chewy today as my oldest actually ate a can of the T flavor this morning. I was looking to see if they had it in stock on Chewy and then went into my prescription page to see if I had the prescription card uploaded. I noticed that the E loaf can has changed on Chewy's website, but only under my prescription page and not under the actual listing for the food?So I got a hold of a live person at Royal Canin and that blue labeled can on Amazon is NOT theirs.Now I know why my vet won;t approve prescriptions on Amazon.
Anyway, the representative was honest and said that every so often the focus is on another illness and foods for that area are concentrated on in the manufacturing. This time around it happened to be feline renal foods that got so low in stock that the recovery will take ANOTHER MONTH to get back on track..(nice).
It's like playing roulette.."which disease prescription foods will get the shortage next?!"
So, fellow renal moms and dads.....hang in there.
I told the rep I appreciated his honest explanation rather than the generic letter like the one Mac and Cats posted above.
He said he knows what it is like because he has a dog that needs prescription food (another brand) and he went through the eact same thing.
He is passing my call complaints to the next level of higher-ups in the Consumer Dept chain.
I do not ever recall the can looking like this in the past and I've been buying it for years. Does anyone else remember it looking like this or am I just nuts? I trust Chewy to send me the real product. The cans I have now that I bought over a month ago look like the cans that I've always remembered them as, but I actually don't remember what they looked like 7+ years ago when I first started buying this product. This must be where I origionally saw this label and why I wondered if they were changing the can/packaging. I know you said that Royal Canin said that is not their packaging at all, so why would Chewy have this in their database? Seems weird.
Anyway, I'm glad my old man ate some of the T flavor today (I haven't tried to give it to him for awhile) because I only have 5 cans of the E left and apparently the D is now out of stock everywhere else too. I do have almost a full case of the T and D. So, I'm hoping if I rotate, we will be able to stretch out the E flavor until it's back in stock. I ordered one more case of the T to have on hand. He also eats Fancy Feast and Tiny Tasters, but will eat at least one can (or half depending on the flavor) of the RC Renal flavors. He won't touch any of the Hills options.