We have been using the same sitting service for about a year without issue. This week, our regular sitter wasn't available so the assigned someone else. The first night, she was supposed to get to our house by 7pm and send us an update via text. By 8, we heard nothing and the motion sensors on our security cameras had not triggered. I text her and she responded that she had already been to the house. She claimed she was just about to text me and said the camera on her phone wasn't working which is why we didn't get pictures. Then, at 10pm, the motion sensor triggered and the camera sent us a screenshot of her in the house. We inquired and she said she thought she didn't give our cat enough food the first time. The next morning we called the owner of the business and explained what happened and told her we were coming home because we didn't trust our sitter. The owner defended the sitter but said she understood and apologized and reimbursed us for our remaining visits. When we got home, the litter box hadn't been touched and the sitter claimed to have cleaned it out the night before and that morning. She was supposed to return our keys under the door the night we got home and we had to call the owner again the next morning because we never got the keys. The owner told us she said that she returned them and doesn't seem to believe that we didn't get them back. Now we need to have our door re-keyed which is several hundred dollars and the company refuses to reimburse us!