I have been getting Pine Pellets from both Tractor supply and and Petsmarts brand which appeared to be exactly the same.
I liked the idea of the Petsmart brand since it was a 25 pound bag and easier fro me to handle at 79 years old. Two months ago I came down with Covid and it took almost 2 months for me to be cleared of the disease and back to normal In the mean time, my duaghter and son in law ordered a 40 pound bag of pellets ( stock # 5212427)from a different Petsmart Store in Atlanta area. When I got home and looked at what they had got ( same exact brand by the way), the pellets looked and felt totally different. They were much shorter looking like they had almost been chopped in half, a much darker brown color, and then tyended to fall right through the sifting part of my litter boxes.
I quickly called Petsmart and asked them what happened. The rep on the phone who was very nice had no idea and suspected that I had just got a defective bag from the new Petsmart my daughter had ordered from. I decided to order one more 25 pound bag from the Petsmart in Duluth Georgia, where I had previously been buying them, and see if the problem reoccurs with the new bag. They are shipping the pellets to me according to email I got this morning and I will report back what happens with the new bag. Hopefully they will be like what I am used to getting, because these new styles Pellets are unusable.
| item: 5212426 ExquisiCat Naturals Pine Cat Litter 1 x $10.99 size: 25 Lb |
I liked the idea of the Petsmart brand since it was a 25 pound bag and easier fro me to handle at 79 years old. Two months ago I came down with Covid and it took almost 2 months for me to be cleared of the disease and back to normal In the mean time, my duaghter and son in law ordered a 40 pound bag of pellets ( stock # 5212427)from a different Petsmart Store in Atlanta area. When I got home and looked at what they had got ( same exact brand by the way), the pellets looked and felt totally different. They were much shorter looking like they had almost been chopped in half, a much darker brown color, and then tyended to fall right through the sifting part of my litter boxes.
I quickly called Petsmart and asked them what happened. The rep on the phone who was very nice had no idea and suspected that I had just got a defective bag from the new Petsmart my daughter had ordered from. I decided to order one more 25 pound bag from the Petsmart in Duluth Georgia, where I had previously been buying them, and see if the problem reoccurs with the new bag. They are shipping the pellets to me according to email I got this morning and I will report back what happens with the new bag. Hopefully they will be like what I am used to getting, because these new styles Pellets are unusable.
