- Joined
- Jun 30, 2016
- Messages
- 3
- Purraise
- 1
According to the Florida Department of State Division of Corporations, My Pet's Pride, a.k.a. Feline's Pride, officially dissolved their business on June 25, 2016.
However, they continue to operate under the name My Pet's Pride, taking people's money and not sending them any product. Our contact for the last 3 years, Suzanne McCaffrey, is now pretending to be someone named "Eileen" and on June 2, 2016 told me the same lie about an ownership change and a fabricated "disgruntled former employee" that she told another CatSite.org poster back in January 2016!
I placed my order for 80 lbs of food on May 8 and asked to have it delivered after I returned from vacation. On June 20 I emailed to request delivery and was told they would send it FedEx. It is now Aug. 15 and I have still not received my food.
They DO NOT answer at the main phone number, nor have they returned a single one of my dozens of messages.
About every 20 emails or so, I would finally receive an email reply with a promise that the food was being shipped:
June 28: "Your order will be to you on Friday, sorry for the extra delay"
July 5: "I do apologize....we have shipped the food"
July 8: "I will honor their prior commitment, and are shipping your order to you on Monday , via Fed Ex"
July 15: "the original order of 80 pounds will ship Monday"
July 15: "I now have your food set up to ship 8/1"
July 22: "I have your order set up to be received by you on 8/1... As we agreed!"
Aug. 8: "Your last Felines Pride order will be shipping today"
Aug. 9: "I have processed the refund to you, you will receive via email, a confirmation, then once complete on my end, it will take 24-48 hours according to your bank."
Again, it is Aug. 15 and I have received NO confirmation email, NO food and NO refund. I am of course initiating a fraud complaint with my credit card, but if the numerous other online complaints are anything to go by, Feline's Pride will fight my credit card issuer tooth and nail, claiming they actually did deliver the food.
What cannot be quantified and documented is the gut-wrenching stress of knowing your cat is about to run out of food due to the dishonest and illegal actions of another. The highs of receiving another promise and the lows of realizing it was a lie take a deep mental, emotional and even physical toll on a person.
However, they continue to operate under the name My Pet's Pride, taking people's money and not sending them any product. Our contact for the last 3 years, Suzanne McCaffrey, is now pretending to be someone named "Eileen" and on June 2, 2016 told me the same lie about an ownership change and a fabricated "disgruntled former employee" that she told another CatSite.org poster back in January 2016!
I placed my order for 80 lbs of food on May 8 and asked to have it delivered after I returned from vacation. On June 20 I emailed to request delivery and was told they would send it FedEx. It is now Aug. 15 and I have still not received my food.
They DO NOT answer at the main phone number, nor have they returned a single one of my dozens of messages.
About every 20 emails or so, I would finally receive an email reply with a promise that the food was being shipped:
June 28: "Your order will be to you on Friday, sorry for the extra delay"
July 5: "I do apologize....we have shipped the food"
July 8: "I will honor their prior commitment, and are shipping your order to you on Monday , via Fed Ex"
July 15: "the original order of 80 pounds will ship Monday"
July 15: "I now have your food set up to ship 8/1"
July 22: "I have your order set up to be received by you on 8/1... As we agreed!"
Aug. 8: "Your last Felines Pride order will be shipping today"
Aug. 9: "I have processed the refund to you, you will receive via email, a confirmation, then once complete on my end, it will take 24-48 hours according to your bank."
Again, it is Aug. 15 and I have received NO confirmation email, NO food and NO refund. I am of course initiating a fraud complaint with my credit card, but if the numerous other online complaints are anything to go by, Feline's Pride will fight my credit card issuer tooth and nail, claiming they actually did deliver the food.
What cannot be quantified and documented is the gut-wrenching stress of knowing your cat is about to run out of food due to the dishonest and illegal actions of another. The highs of receiving another promise and the lows of realizing it was a lie take a deep mental, emotional and even physical toll on a person.
