As for the customs forms, if its over a certain weight, then you have to fill out the big one, but if its under so much (I can't remember the weight), then its the green one. It does get confusing and its frustrating. I see those forms all the time at work and I love reading them.
As for rudeness - we have the same problem here, as well as the not many staff working issue. I don't know why.
As for rudeness - we have the same problem here, as well as the not many staff working issue. I don't know why.