That’s right. It’s good for big clumps but sucks for smaller clumps and that’s why I use a spoon at the end to pick out all the smaller pieces that fall through the holes n spent a lot of time picking them up. I’m glad that ill done with that.It’s designed to let all of the litter fall out easily and only holds the clump so not that great for smaller pieces so it’s just really annoying.
Unless you use a spade type scoop and scoop out the whole chunk but it’s going to be difficult and heavy and lots of wastage.