Resolved Having Issues Logging On

[Winchester]

At work I am required to log on every time I leave TCS and then come back again. It's a work thing.

I just tried to log on and even though my password is correct, it keeps telling me to log on. I get no Permissions warning or anything like that. It simply will not acknowledge that I am logged on to the site. Am using my iPad right now.

 

[Winchester]

It works as long as I log on the page that I want to reply to. For example, I logged on at the Lounge and it worked. As soon as I came here, to Site help, it kicked me back off and I had to log back on. So every time to go to another page, evidently I have to log back on again?

ETA: When I tried to post this, even though it's showing me as logged in, it's telling me that I cannot post until I log in. Very strange.

 

[Columbine]

I just had the same issue - tried to log in 5 or so times with no success. I retyped my password and checked 'stay logged in' and it let me through Definitely strange...

 

[AbbysMom]

What operating system and browser are you both using?


Anne @CvP @HellaSteph

 

[Columbine]

I'm using Safari. The same thing just happened with Chrome though...I can only get in if I check 'stay logged in'. Both are on my macbook.

Just tried in on my phone too (Samsung s7, and whatever their default browser is). Same deal.

 

[Winchester]

Using my iPad as I still can't stay on. My work computer is Windows 7 and am only allowed to use Chrome.

I haven't been able to stay logged in for months now, even if Stay Logged In is checked. Again I think that's a work thing, not a TCS thing.

 

[Columbine]

Fwiw, Pam, checking 'stay logged in' doesn't override logging out (if that makes sense). Even though I'm at home, I don't like to stay permanently logged in either

 

[MoochNNoodles]

I had the issue also. I'm on Chrome and Windows 10.

 

[Winchester]

Interesting. I just did what others have suggested....logging in and checking Stay Logged In and I can now go to different pages. And I can post.

 

[Anne]

I can confirm that we're having a logging in issue right now. You're not the only ones affected. Our server admins are currently looking into this. Thank you for your patience!

 

[Anne]

And I believe it's fixed now. Those of you who has issues with login, can you please try now? Thank you and i'm sorry about this!

 

[PushPurrCatPaws]

Seems to work again, Anne! (At least, I was having problems, and had to set the Stay Logged In cookies... but now I can get in not having to do that.)

You guys rock!

 

[MoochNNoodles]

I logged out and back in ok.

 

[Anne]

Great! Thanks for letting me know and I'm sorry about the inconvenience. Computers can be frustrating sometimes! I definitely needed extra cat time last night after this little crisis!

 

[Columbine]

Everything's working just fine for me now, too Thank you Anne , and to everyone else who got this fixed so fast

 

[Winchester]

Working fine, Anne.....thank you for all your hard work. It is appreciated!