Yes, I have heard about this happening to so so many people. Chewy has a heart... and a soul...Another reason why Chewy is great: Woman whose dog died moved by kind act after trying to return dog food
Hah! I do too! Right now I have a square of it on the living room floor and both cats like to nap on it. It’s also the place where I dole out the catnip.Free cat toy Many cats love the brown Kraft shipping paper stuff. Chewy puts it in their boxes too. I save the sheet sometimes for the cats.
Get in touch with customer service. Let them know it was damaged. They will likely send a replacement. That's what they did for me once. You can also go into your orders and start a return. Choose the option that the box/item was damaged.My case of canned cat food from Amazon came smashed. It was a huge mess. I might give them one more try sometime. That has never happened with Chewy though.
I did, they refunded me. But I'm hesitant to order again because of the huge mess we had to clean up from the busted cans. I might give them one more chance though. It could have been the delivery people that did it, but I tend to think it was lousy packaging.Get in touch with customer service. Let them know it was damaged.
When Hector died at home (not euthanized) and I brought her to be cremated my vet gave me a clay paw print which I keep in her shadow box memorial alongside her collar and photo.I too have heard many stories about the cards and flowers from Chewy when a pet dies. It also seems to be common practice for them to give a refund and then ask people to donate the unused item to a shelter. I used to use them then my cat went on a prescription food and I got auto ship from the same company that the vet used. When I had her euthanized the vet's office took care of stopping the auto ship and refunded me for the food that I returned to the vet's office. There was no card from that company.
Also chewy has great customer service and you can give to shelters