Certain search links broken?

[FeebysOwner]

I've had this happen before, but never thought to report it until today (DUH!). I will search for an article using key words I know are in the title, but on some occasions, I get a message - Oops! That page can’t be found.
If I then scroll through the section that I think the article is in, I always find it.

In this case, I typed in the article search field: 'spray a cat' and received a list of possible articles which included the one I was looking for. But, when I click on the article to access it, I get the message above. I know the article is in the Behavior section, so I scrolled through them until I found it.

The only thing I noticed that may have an impact on this is the fact on the page with the above message - the heading is listed as follows:
"Forums > Blog > Page Not Found". Not sure why it is reflecting it as a 'blog' search, or if it matters.

Anyway - pics of all the screens in the attached file.

 

[AbbysMom]

Thanks for reporting this! I'll let Anne know.

Not sure why it is reflecting it as a 'blog' search, or if it matters.

I think I know the answer to this. On the platform we use, "Blog" is the default as opposed to "Articles". Most forums have a blog instead of articles. The header was custom changed for us.

 

[Anne]

I've had this happen before, but never thought to report it until today (DUH!). I will search for an article using key words I know are in the title, but on some occasions, I get a message - Oops! That page can’t be found.
If I then scroll through the section that I think the article is in, I always find it.

In this case, I typed in the article search field: 'spray a cat' and received a list of possible articles which included the one I was looking for. But, when I click on the article to access it, I get the message above. I know the article is in the Behavior section, so I scrolled through them until I found it.

The only thing I noticed that may have an impact on this is the fact on the page with the above message - the heading is listed as follows:
"Forums > Blog > Page Not Found". Not sure why it is reflecting it as a 'blog' search, or if it matters.

Anyway - pics of all the screens in the attached file.

Which of the articles were you getting the error message for? If it's the one about why you shouldn't spray a cat, it seems to be working on my end -
5 Reasons To Never Spray Water On Your Cat [Or otherwise punish them] – TheCatSite Articles

Let me know if you're still getting q 404 on the link I just posted. It could be a permissions issue that I'll have to look into. Thanks!

 

[FeebysOwner]

Hi. I guess I am not explaining myself well enough (hence the hope that the screen shots I provided would help demonstrate the sequence of events). If I simply scroll through Articles and click on the one I am looking for, I can access it with no problems.

It is only when I do a keyword search and multiple articles are displayed as possibilities, that I will then 'click on' the desired one that I will get that 'Oops' message. I can only surmise it has something to do with the search feature??

 

[Anne]

Hi. I guess I am not explaining myself well enough (hence the hope that the screen shots I provided would help demonstrate the sequence of events). If I simply scroll through Articles and click on the one I am looking for, I can access it with no problems.

It is only when I do a keyword search and multiple articles are displayed as possibilities, that I will then 'click on' the desired one that I will get that 'Oops' message. I can only surmise it has something to do with the search feature??

Hmmm, I found that article through the same search results. Are you searching by going to the Cat Articles section? Or using the search feature on a forum site?

 

[FeebysOwner]

Hmmm, I found that article through the same search results. Are you searching by going to the Cat Articles section? Or using the search feature on a forum site?

I go to 'Advanced Search', click on "Articles", type the key words in, and hit ''search" (see screen shot 1). A series of articles are then listed (screen shot 2), and then I click on the one I want - that is when I get the "Oops" message (screen shot 3).

If I just search through all the Articles and find the one I want, I can access it with no problem by simply clicking on it (screen shot 4).

EDIT: I'll tell you what - give me a minute to 'deal' with my husband (LOL) and I will try going directly to Cat Articles and see if that makes a difference.

 

[FeebysOwner]

EDIT: I'll tell you what - give me a minute to 'deal' with my husband (LOL) and I will try going directly to Cat Articles and see if that makes a difference.

So, yes, instead of trying Seach/Advanced Search from the Forum section, if I go directly to the 'Articles' section, and search with keywords, it works. So, I will do that from now on.

But I still don't understand why it won't work the way I had been doing it since I am still asking to search 'Articles' - I am just starting out on the Forum section to begin with. Shouldn't it work either way?

Don't misunderstand me - I do appreciate what I have learned today!

 

[maggie101]

I cleared cache,history,,tabs. That solved the problem with error measages,security,gateway 502

 

[FeebysOwner]

I cleared cache,history,,tabs. That solved the problem with error measages,security,gateway 502

Not the issue, but thanks for an option to try!

 

[Anne]

But I still don't understand why it won't work the way I had been doing it since I am still asking to search 'Articles' - I am just starting out on the Forum section to begin with. Shouldn't it work either way?

Ok, I think I know what's happening. Our forums run on a platform called XenForo. The articles used to be on a XenForo add-on but we've switched them over to Wordpress (a blogging platform). We've created a "bridge" app that connects the two, but it's limited. It can't really cross-search.

So, searching the articles must be done from the articles pages. The search bar there is limited only to the Wordpress section (the articles). I'm going to see if I can figure out a way to remove the "Articles" section in the advanced search. I don't think there's a way to truly merge the two other than revert from Wordpress to the add-on (not likely to happen - there are many drawbacks to that add-on).

I'm sorry about the confusion and inconvenience! You definitely found a bug there FeebysOwner !

 

[FeebysOwner]

Thanks for looking into this so diligently! I am now searching directly in the Articles section and no issues, so what you are saying makes sense. It also explains why it didn't use to be a problem for me some time ago. Don't know if anyone does what I was doing, but if there is no way to 'bridge the gap', at least if someone else comes along and does what I did, we will know why it isn't working! Thanks again!

 

[neely]

I understand what you are saying because it's happened to me more than once or twice. I would get frustrated because I knew there was a specific Article with the information I was looking for but just gave up. I thought it was an error on the site's end and did a different Advanced Search to find what I needed when trying to help answer a post. I'm glad you brought up this issue up and thanks so much Anne for your explanation.