I guess this is going to be pretty rant-y, sorry. Please feel free to join in.
Home Depot: I ordered rubber stair treads for 12 stairs outside. They come in a 2-pack, so I ordered 6 Qty. I've received only 3 of them, although my account shows "order complete." I am having a very tough time with customer service, who are trying to tell me I've received 6. I have 6 treads, yes, but not the 6 pairs that I paid for.
Amazon: The desk lamp for my husband's office arrived with the shade dented all over. It is also completely different than the shade advertised. The vendor insists it is the same shade, although I have sent photos of the advertised shade next to a photo of the one we received, and they are not only different colors but a completely different design. He says they look the same to him!
A representative at the manufacturer says he sees the difference between the shades, but can't tell me which one they produce. Both the vendor and the manufacturer are supposed to be sending me replacements, but that was 4 weeks ago and I have nothing. I just contacted both of them again today.
Window treatments: We ordered black-out roller shades in the bedroom, from a reputable local company. The sales rep came and we matched the color to the walls. They were supposed to take 2-3 weeks, so after 4 weeks I contacted the sales person. Three days later, he emailed me back saying the shades were in, and he came and installed them. Before he left, I went to see them and he had pushed them all the way up, which I thought was werid. I pulled them down and immediately asw they are the wrong color!
It looks like the sales person had two swatches stuck together, and he read the color of the wrong one. He seemed scattered when he was here but said he's been doing this for 25 years, so I believed the color he read off of the swatch. After a back and forth battle with the company - that was not fun - they said they will replace them with the correct color in 2-3 weeks. It's been almost 4 weeks. Ugh why do I have to keep chasing down people to make them do their jobs?
Thanks for reading this far! Have you also had bad customer service experiences lately? Or better yet, any good ones?
Home Depot: I ordered rubber stair treads for 12 stairs outside. They come in a 2-pack, so I ordered 6 Qty. I've received only 3 of them, although my account shows "order complete." I am having a very tough time with customer service, who are trying to tell me I've received 6. I have 6 treads, yes, but not the 6 pairs that I paid for.
Amazon: The desk lamp for my husband's office arrived with the shade dented all over. It is also completely different than the shade advertised. The vendor insists it is the same shade, although I have sent photos of the advertised shade next to a photo of the one we received, and they are not only different colors but a completely different design. He says they look the same to him!
A representative at the manufacturer says he sees the difference between the shades, but can't tell me which one they produce. Both the vendor and the manufacturer are supposed to be sending me replacements, but that was 4 weeks ago and I have nothing. I just contacted both of them again today.
Window treatments: We ordered black-out roller shades in the bedroom, from a reputable local company. The sales rep came and we matched the color to the walls. They were supposed to take 2-3 weeks, so after 4 weeks I contacted the sales person. Three days later, he emailed me back saying the shades were in, and he came and installed them. Before he left, I went to see them and he had pushed them all the way up, which I thought was werid. I pulled them down and immediately asw they are the wrong color!
It looks like the sales person had two swatches stuck together, and he read the color of the wrong one. He seemed scattered when he was here but said he's been doing this for 25 years, so I believed the color he read off of the swatch. After a back and forth battle with the company - that was not fun - they said they will replace them with the correct color in 2-3 weeks. It's been almost 4 weeks. Ugh why do I have to keep chasing down people to make them do their jobs?
Thanks for reading this far! Have you also had bad customer service experiences lately? Or better yet, any good ones?
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