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- #161
Honestly, I was actually very calm and pleasant when I went in and when I left. I thanked them and sent an email as well thanking them for their help as well. Though at one point I'm sure they could tell I was annoyed. Probably the look on my face when they said "check your spam" - that nearly set me off but I remained calm.
Looking at the sheet they gave me does confirm things. It was a copy of the email they sent printed out - time stamp 7:48 am - today. (Technically 7:49) which means it was sent today.
Sadly talking to the Vet won't work as she is not the boss. She is an employee as well. I'm PM you two as this part is a bit delicate.
I think what was the most frustrating was that I understand mistakes happen and things get delayed - we're all a bunch of humans and kitties here - it was the way that mistake was handled that burns me. The way to make it right was that I should have walked out of the office today with everything Charlie needed and I didn't. Also with no indication on when I could come pick up his medication. That's why I got steamed up on the car ride home. That's very upsetting to me as it means his treatment is further delayed.
K Kflowers I might let the boss know what transpired. It's delicate.
@Jcatbird I like the flowers or hot chocolate. (I was at home when the snowballs flew lol though hmmm tossing snowballs at the staff - hmmm. I wish I'd have through of that at the time! DANG!
Looking at the sheet they gave me does confirm things. It was a copy of the email they sent printed out - time stamp 7:48 am - today. (Technically 7:49) which means it was sent today.
Sadly talking to the Vet won't work as she is not the boss. She is an employee as well. I'm PM you two as this part is a bit delicate.
I think what was the most frustrating was that I understand mistakes happen and things get delayed - we're all a bunch of humans and kitties here - it was the way that mistake was handled that burns me. The way to make it right was that I should have walked out of the office today with everything Charlie needed and I didn't. Also with no indication on when I could come pick up his medication. That's why I got steamed up on the car ride home. That's very upsetting to me as it means his treatment is further delayed.
K Kflowers I might let the boss know what transpired. It's delicate.
@Jcatbird I like the flowers or hot chocolate. (I was at home when the snowballs flew lol though hmmm tossing snowballs at the staff - hmmm. I wish I'd have through of that at the time! DANG!