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ZooPlus.com

Average User Rating:
5/5,
Manufacturer:
ZooPlus
  1. Ligeia
    5/5,
    "Good online pet shop!"
    Value:
    5/5,
    Effectiveness:
    5/5,
    Pros - - diversity regarding brands, almost complete store (I shop in .pt or .es site)
    - lots of promos and interesting prices
    - good support team and free shipping
    - goods delivered in optimal condition oi
    Cons - - on the delivery day you're not notified so if you miss it you'll have to go and pick tem up
    - health supplements could have a better offer
    - they don't have Naturo wet food for cats (they have it for dogs)
    - points program is a bit random
    Great online place to shop for your pets! Affordable, easy to surf, bonus points, disccount offers, etc.
    Possibilty to get notified when your favourite product comes in stock.
    It's a trustworthy website to purchase, with a good range of real premium feeding, high quality scratchers/toys/posts/etc.
    Lacks offer regarding health supplements (but they have good veterinary diets) but on the overall is a great shop, so feeling free to spurge a bit there! :)
  2. morganalefae
    5/5,
    "Good Pet Supply Site"
    Value:
    5/5,
    Purchase Date:
    Aug 5, 2015
    Purchase Price:
    $49.11
    Pros - Good Selection of foods,litters,toys etc
    Cons - Some offers can be a bit hard to understand for some.
    I finally worked up the nerve to try this site out because of some suggestions here on the cat site and other sites. And I'm glad I did you can get quite a decent amout of stuff for not a lot of money. What I did not know before buying tho is they seem to ship from germany and not the UK which is not bad but quite surprising the first time I ordered and it took 4-5 days (but then again it was shipped with yodel so it may not be 100% zooplus fault).

    They have a decent range of dry & wet cat food at decent prices ( I do a comparision to the place I use to shop at and found that zooplus is cheaper on brands both the old place and zooplus carries). They also have a decent amount of treats, toys cat tree's,litter etc.

    I have only started using them in the last 1-2 months and have placed 3 orders with them and thus far love them and will keep buying from.

    The great thing about zooplus is they offer a reward points program and also offer a savings plan.

    The saving plan I bought was £4.70 and is for 7% all orders for a year plus is there is a % off voucher code you can use it with the 7% and have already saved over the price I paid for it just 2 orders!

    Thus far the products I have tried from zooplus are great and the customer service is quick to respond to questions and issues!.
  3. Columbine
    5/5,
    "Great value site with a great range of products"
    Pros - wide range of products available - especially foods
    Cons - Can't alter an order after placing it
    I've been using zooplus for almost a year now. I get the majority of my cat and dog food from them, but have also bought cat trees and scratchers, toys, and a litter tray.

    They have the best prices I've found on the majority of the cat food (and the dog food) I use - the only exception is the supermarket quality cat food that my old boy refuses to totally abandon. The range of grain free foods they carry is great. I'd really struggle to keep a decent rotation going without them - the range of food available locally is not good. I've never once had to pay for delivery, which is another bonus. It's relatively easy to bump an order value over their £29 limit...I do have 5 mouths to feed though. I love the subscribe and save feature. Additionally, if the order value is over £75 you can enter the code STOCK-UP at the checkout and get an additional 5% off the order. This really does make the overall savings significant. The pet points are a good system too...not only can you donate them, but it's a great way to trial a new food; they generally have a number of different options available, and at least no money's been wasted if a fussy cat (or dog) won't touch it.

    The cat trees and scratchers are great prices, and seem to be good quality too. They have an amazing selection - the only hard part is choosing ;)

    I do wish it was possible to make changes to an order immediately after placing it (amazon offer a 10 or 15 minute window). I ordered by mistake a couple of times (thank you, fibromyalgia brain :rolleyes: ). On both occasions I had to refuse the order and start again. It would be so much simpler if you could make a basic alteration or cancellation online. I will say that their customer service is very good and easy to deal with though.

    I can't see myself ever stopping using them...even though my hallway permanently looks like a mini pet store :lol3:

    *side note (and sorry @Anne if this isn't okay - remove if you want to) if you join http://www.topcashback.co.uk and log onto zooplus via that site, you can get an additional 4.04% cashback on every purchase. Not masses, but I find every saving helps with so many to feed*
  4. mservant
    5/5,
    "All round pet / cat supplies delivered to your door."
    Value:
    5/5,
    Pros - Wide range of cat products with prompt delivery and regualr shoppers reward scheme and Savings Plan.
    Cons - Ranges in cat health supplies seems limited in comparison to some other on line sites.
    I've used Zooplus for almost all of my cat supplies for the past four years, having had less than positive experiences with another on line pet supplier.  

    I find they have a good range of different products, esp across litter, litter trays, food, and toys.  I buy prescription food from them plus Mouse's favourite treats, but they also have a wide range of grain free wet and dry food on offer and special offers on new products that they are introducing to their stock.  I have found litter varieties not available from other suppliers here, and am very happy with the fragrance free variety I currently buy from them.

    The reward scheme builds up points over a number of months and you can either use them to buy from a range of pet products or donate them to Zooplus' selected charity of the month.  I have donated some points to charity but also used them to buy Mouse the occasional new toy like feather wands and catnip mice.  

    In addition to the reward point scheme there are different Saving Plans customers have the option of signing up to, where you pay an up front fee eg of £5 and receive a set % discount for everything you buy during the relevant contract period.  I have made significant savings on purchases using this scheme and prices with the added discount are highly competitive with other on line suppliers and pet stores.

    In the UK the delivery fees are reasonable, and if buying more than £29 of goods it is completely free.  Buying litter and food I haven't paid postage for as long as I can remember, and add small items I want when I am placing an order for food.  I have also not had any difficulty with deliveries of very heavy items despite the delivery involving negotiation of a flight of stairs.  

    I have never experienced any delays in dispatch or problems with delivery, and the system for notifying if an item you want to order is out of stock seems to be very efficient and up to date.  

    All in all I am very happy with the service Zooplus offers, but would be even happier if they carried a larger range of health care products.
  5. jcat
    5/5,
    "One-stop shopping for pet caregivers"
    Pros - Wide range, low prices, fast delivery, low shipping costs, comprehensive product information and reviews
    Cons - Articles disappear from range without notice, single cans of food not available
    I've been a satisfied Zooplus customer for well over a decade and can only recall one instance when I had to lodge a complaint (about dented cat food cans). The company immediately apologized and replaced the entire shipment. Zooplus is very much a "one-stop shopping" experience for most pet owners, as it carries food, litter, toys, furniture, blankets, bowls, drinking fountains, carriers, collars, etc.. The site has constantly expanded its range, which comprises various qualities, and is also quite open to customers' requests for certain products to be added. Its bonus points program is a plus - one point is awarded for every €1 spent, and the points can be redeemed for toys, bowls, blankets, etc..

    One disadvantage is that the smallest quantity of wet food available is six cans of a single brand, though small cans and variety packs are usually offered.

    Zooplus has online shops in most European countries, which ensures quick delivery and easy ordering. Many of the products stocked are from Germany, though even some North American brands are sold. Shipping is free for orders over a certain limit (€20).
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