You know I am. *PRAYERS* continuing!Thank you for posting. It's not looking good. Keep praying!
You know I am. *PRAYERS* continuing!Thank you for posting. It's not looking good. Keep praying!
I don't mind most of the time, if they help. But an hour wait time just to speak with someone who's first language is NOT English is extremely annoying.kashmir64 Bites your head? Wow. I'm speechless.Yelling at your ISP is good, though. Give 'em hell! I avoid having to deal with tech support whenever possible, because either I get someone entry-level who doesn't have the foggiest, or (once only) I get someone so far advanced that he almost has me in tears. I'm my own tech support, 99.999% of the time. It just works better that way.
There had better be! I will NOT have it left like that...and did you notice? HeThere needs to be a season 5 of Lucifer. Just finished watching season 4. I was completely enthralled with every episode. Fortunately, my internet kept going out so it made the series last a little longer than if I had binge watched it like planned.
I used to connect to tech in Ft. Worth, TX. The office was on Hulen St., just north of the mall. Now, it goes overseas somewhere.I don't mind most of the time, if they help. But an hour wait time just to speak with someone who's first language is NOT English is extremely annoying.
I couldn't be my own tech support on this one. First time a technician had to come out and reset the box/hub for the area. (the one on the road). This last time (after 2 hours on the phone the night before) I spoke to a nice man from Texas (who at least I could understand) and he reset the line and modem on his end.
There was a big storm with a power outage that messed everything up.
Of course I did. It cannot end like that.There had better be! I will NOT have it left like that...and did you notice? He !
It's almost tempting to move to India and get a job in customer service so that when someone from the US calls CS about a US product, there will be someone that they can understand.Now, it goes overseas somewhere.
Standard Operating Proceduresorry but what are SOP's?
Are you sure it was Windows TS that you called? Or was it the number that came up on your computer? The one that says 'your computer has a virus, call this number'. That whole scenario sounds like a scam. I've never heard of WTS asking for access to your computer. You might want to consider changing all passwords.I had a surprising but amazing situation with Windows Tech Support about 5 years ago. There was something wrong with my laptop so I called WTS after trying with no avail to fix on my own. The agent was from Pakistan and told me almost immediately that my warranty had expired and the only way he could help would be for me to pay, cannot remember the exact amount, but it was over $150.00. I began crying and I was not faking it, telling me that my laptop was my way of communicating with others because of my disability. He said he was very sorry, etc. By this time I was begging and he took pity on me and said he would see if he could fix. I had to "sign" to let him have access to my laptop. Within seconds I could see he was "in" my PC. There was a virus and I knew it was from a fake Mozilla thingy I had clicked on. It took him about 10 minutes to fix. Gosh, I was soo grateful. He said he nor anyone else would be able to do that again and suggested I buy the warranty.
I've had other occasions to call Tech Support, mostly about my cable tv and these always went bad with the agents not understanding me or my problem.
Sometimes I'll download a book from Kindle and I cannot get it to load but the agents are always helpful.
I guess it's kind of a hit or miss kind of thing.
Just FYI, I let a tech take control once. It was legit, and he dealt with the problem successfully. And yes, of course once you let anyone into your system you change your password immediately.Are you sure it was Windows TS that you called? Or was it the number that came up on your computer? The one that says 'your computer has a virus, call this number'. That whole scenario sounds like a scam. I've never heard of WTS asking for access to your computer. You might want to consider changing all passwords.
No it was Windows. They have to have access to repair.Are you sure it was Windows TS that you called? Or was it the number that came up on your computer? The one that says 'your computer has a virus, call this number'. That whole scenario sounds like a scam. I've never heard of WTS asking for access to your computer. You might want to consider changing all passwords.
That's good. It just sounded a little fishy to me. Especially with all the scams around.No it was Windows. They have to have access to repair.