. Chewy parcels are always in better condition.
I've never gotten any cases of food from Amazon that were banged up. I have gotten quite a few items that were in a much bigger box than they needed to be though. That makes Sophie's day. I take one of their favorite toys- a big jingle ball with a feather on it and toss it into the box. She jumps in after it and has lots of fun batting it around in the box. It can't get knocked under anything and it can't "escape".I order some cat food from Amazon. But it's Friskies and comes from the Amazon distribution center so it's OK. But it often comes all banged up. I think the Amazon workers load boxes by throwing stuff from 5 feet away
I haven't bought cat food online anywhere,(only had Seryy since Dec 28'18) so can't say about that, but I am not aware of ANY RETAILER with Amazon's 'incomparable A-Z guarantee'! I have used Amazon since '98,mostly for books, music, household, some clothes, and have never once had a problem with them! My favorite store....BAR NONE! Recently bought an excellent cat carrier,AmazonBasics 23-Inch Two-Door Top-Load Pet Kennel excellent quality, price/value,and arrived in 2 days, without even being a Prime member!
Hahaha, I recently ordered a cat carrier from Amazon which arrived in a huge box. My son cut a door in it and a few smaller holes on the top and sides, and Seryy loves her playhouse! Her favorite toy is a hay bale twine, so she loves when we put an end of the twine through one of the holes and she grabs it and often pulls it out her door! She also sleeps on the box top quite often.I've never gotten any cases of food from Amazon that were banged up. I have gotten quite a few items that were in a much bigger box than they needed to be though. That makes Sophie's day. I take one of their favorite toys- a big jingle ball with a feather on it and toss it into the box. She jumps in after it and has lots of fun batting it around in the box. It can't get knocked under anything and it can't "escape".
The only, "hoopla" I've heard are TV commercials. That said, I've found better deals Amazon Prime with free 2 day shipping.
As someone who works for the company that delivers Chewy (FedEx) I can tell you that you can likely blame your shipping company for that. In such an instance I would advise calling not only Chewy, but your local FedEx ground facility to file a complaint. Some of those boys need a knock the head!
That's a good point, but it was the lack of packing materials that was the problem. For some reason, Chewy stopped putting packing material inside the boxes. It was literally just cases of food rattling around, with no cushion. I emailed Chewy specifically about this issue (lack of packing material), but nothing got better. I switched to ordering from Amazon last year, and haven't had any damage issues with Amazon cat food shipments, but I do wish I could go back to Chewy. Maybe I will re-try someday.
Actually, I assumed that it was the lack of packing material. But it was possible the cases were dented before they were shipped to me.
Yup. Darwin's ships with Fedex too and I filed a complaint once about a box that looked like it had been set in standing water. They said they get more complaints about the Fedex deliveries than they'd like, and that they compile the complaints they get from customers about damaged shipments and forward them to the Fedex main office. This seems to work since I've not had any shipping related issues since then.
I can tell you what the standing water thing is too. The packages come into the facility on a great big trailer in loads of a few thousand.They're supposed to be waterproof, but often times they aren't. Water pools in the bottom of the trailer and soaks everything. If the facility was doing what they were supposed to, they'd repackage your stuff as soon as they saw it. They aren't supposed to ship out soggy boxes. The drivers in my facility at least have the decency to shove them back to the package handlers and say 'I am NOT delivering this.'
I don't order litter from Chewy or Amazon for that reason. Those drivers don't deserve that. Sometimes I do order it online from Petsmart or Target but I always pick it up in store.
My closest PetSmart or Target is 45 mins. Petco is 1.5 hours. I just can't justify the trips unfortunately, especially when I can get my cat, rat, and bird food in one shipment. I don't do litter though!
I do order food from them all the time. I rarely buy food in store. The litter is so much heavier though
They are good for toys and litter. I got a giant pail of my girls litter for the same price that I pay for a much smaller one at Walmart.
Chewy is amazing. They don't over charge for their cat food and in most cases the price is equal or lower than most competitors. The premium cat food is expensive but not more expensive than at other stores. They also stand behind their products and have their own brands which have become quite reputable. Their cat trees, for example, under the brand Frisco are awesome! We have had one for almost a year and with 4 cats constantly beating it up, it still looks practically brand new including the scratching posts on it. Frisco also has a line of cat litter which is actually really good stuff. The unscented clumping stuff is $13 for a 35 pound bag. It does not track too bad and it keeps odor down to a minimal. I add in some baking soda as an added layer of protection against odors.
