Cat lovers: if you are considering the beautiful Luuup litter box with the sifting tray system, steer clear.
1. It apparently only works with one kind of cat litter, so if you don't feel like making your cats get used to new litter AND a new litter box, this product is not for you.
2. You have to use a LOT of litter, and the trays are quite shallow, so if you have a cat who is a kicker, prepare for endless vacuuming or sweeping of cat litter off the floor. Apparently, a cover is "in development," which does not help me now, and which I'm sure will add substantially to the cost of the litter box.
3. Despite their protestations, stuff sticks, and it is very hard to clean. I had more direct contact with cat waste with the Luuup than I ever had with simple scooping.
4. Their policy is no returns and no refunds, UNLESS you are basically returning the package unopened. You won't see that unless you absolutely read all of the fine print deep into the site. Everybody does that, right? Yes, I admit this bit of culpability. But SERIOUSLY.
5. Their customer service is very coy about giving you this bad news.. Lots of run-around to check policies on the website, or the FAQ (again), or offers to have you speak with a rep so they can coach you on how to properly use the system. They are Canadian, so they are infuriatingly nice about it all. But the bottom line is still - you're not getting your money back if you are dissatisfied with the product. It was not a pleasure dealing with this company or their product. Skip it, save your money. This was an expensive mistake that I won't make again.
1. It apparently only works with one kind of cat litter, so if you don't feel like making your cats get used to new litter AND a new litter box, this product is not for you.
2. You have to use a LOT of litter, and the trays are quite shallow, so if you have a cat who is a kicker, prepare for endless vacuuming or sweeping of cat litter off the floor. Apparently, a cover is "in development," which does not help me now, and which I'm sure will add substantially to the cost of the litter box.
3. Despite their protestations, stuff sticks, and it is very hard to clean. I had more direct contact with cat waste with the Luuup than I ever had with simple scooping.
4. Their policy is no returns and no refunds, UNLESS you are basically returning the package unopened. You won't see that unless you absolutely read all of the fine print deep into the site. Everybody does that, right? Yes, I admit this bit of culpability. But SERIOUSLY.
5. Their customer service is very coy about giving you this bad news.. Lots of run-around to check policies on the website, or the FAQ (again), or offers to have you speak with a rep so they can coach you on how to properly use the system. They are Canadian, so they are infuriatingly nice about it all. But the bottom line is still - you're not getting your money back if you are dissatisfied with the product. It was not a pleasure dealing with this company or their product. Skip it, save your money. This was an expensive mistake that I won't make again.